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Technical Sales & Support Associate

Technical Sales & Support Associate

EverblueDavidson, NC, US
15 days ago
Job type
  • Full-time
Job description

Technical Sales & Support Associate

Empower professionals. Advance sustainability. Make a difference.

At Everblue, we help people build careers in energy efficiency and sustainability through training, certifications, and technology solutions. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.

We're looking for a proactive, sales-minded problem solver to join our team as a Technical Customer Service & Sales Associate. In this role, you'll be the trusted guide for our customershelping them navigate our programs, enroll in the right training, and achieve their career goals. This is not a script-reading support role; it's a position for someone who can think on their feet, adapt quickly, and take ownership of making every customer interaction a success.

What You'll Do

  • Be the First Point of Contact : Respond to inquiries via phone, email, live chat, and our website with prompt, courteous, and knowledgeable support.
  • Guide & Advise : Match customers to the right courses or certifications based on their goals. Clearly explain program benefits, eligibility, and differences between offerings (e.g., HOMES vs. HEAR).
  • Process Enrollments : Accurately manage sales orders, registrations, and support requests while keeping detailed CRM records.
  • Troubleshoot & Support : Solve semi-technical issues related to online training, testing, and credential management. Escalate complex cases when needed.
  • Proactive Outreach : Call applicants and past customers to provide updates, re-engage for renewals, and nurture leads for new opportunities.
  • Drive Sales : Spot upsell and cross-sell opportunitiesalways through educational, consultative conversations rather than pushy pitches.
  • Champion Customer Success : Deliver clear, human-centered support around benefits, timelines, and application progress.
  • Collaborate : Share customer insights with sales, marketing, product, and training teams to keep everyone aligned.
  • Continuously Improve : Identify ways to streamline processes, enhance the customer journey, and contribute to a culture of empathy and growth.

What We're Looking For

  • Customer Service & Sales Experience : Background in customer support, inside sales, or technical supportideally in education, SaaS, or training.
  • People Skills : Empathy, active listening, and the ability to uncover needs customers may not clearly state.
  • Technical Aptitude : Comfortable learning new systems, troubleshooting, and guiding users through online platforms.
  • Sales Mindset : Curious, resilient, and strategic in pursuing opportunities.
  • Organizational Skills : Detail-oriented, able to juggle multiple priorities in a fast-paced environment.
  • Tech Savvy : Familiar with CRM tools, Microsoft Office, and quick to adopt new platforms (Google Drive experience is a plus).
  • Team Player : Collaborative, adaptable, and eager to pitch in across departments.
  • Education : Bachelor's preferred, but equivalent relevant experience counts.

    • Why Join Everblue?

  • Mission-Driven Work : Help shape the future of clean energy and workforce development.
  • Growth & Flexibility : Opportunities for professional development and hybrid work after an initial in-office period in Davidson, NC.
  • Supportive Culture : A fun, creative team that values initiative, collaboration, and humor (rubber chickens included).

    • Ready to make an impact? Apply today and help customers succeed while driving Everblue's mission forward.

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