Director of Operations - Bergen County's Winter Wonderland at Van Saun Park

Job Description

Job Description

OPERATIONS DIRECTOR - Bergen County's Winter Wonderland at Van Saun Park

Sports Facilities Management, LLC

LOCATION : Paramus, NJ

DEPARTMENT : OPERATIONS

REPORTS TO : GENERAL MANAGER

STATUS : SEASONAL FULL-TIME (EXEMPT)

ABOUT THE COMPANY :

Bergen County's Winter Wonderland at Van Saun Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Paramus, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Bergen County's Winter Wonderland at Van Saun Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY :

The Operations Director will be responsible for the management of facility operations including but not limited to guest services, maintenance, housekeeping, retail, food & beverage, event management, front desk administration and reporting, and a robust family entertainment center. The Operations Director will also work closely with other departments in hiring, training, and staff scheduling.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING :

• Oversees front-line managers / supervisors to ensure compliance with SFM policies and additional applicable laws
• Oversees effective communications with event owners pre- and post-event
• Oversees the administration and high level of detail required in the organization of events
• Assists with labor law compliance and adherence
• To be on-site at events and take responsibility for the various aspects of managing personnel and production
• Negotiates and produces contracts for relevant vendors building a good working relationship
• Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
• Closes liaison and communication with other departments within the events team including marketing and sales
• Ensures all health & safety, quality control, expense management, security, procedures, and, facility maintenance, and proper cash handling procedures
• Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics
• Lead cross-functional teams, creates and monitors leadership team schedule
• Ensures events comply with safety regulations, ensures staff is adequately prepared for the event, gives final operational approval for event set-up
• Hires, trains, and educates staff on proper event and safety procedures
• Develops and manages budgets and exercises control in expense management / maintenance
• Analyze event performance and prepare metrics presentation
• Promotes company culture and expectations to staff
• Works with General Manager and Finance Manager to develop KPI reports
• Contributes to Facility Business Plan and execution
• Oversees proper reporting of inventory
• Serves as MOD on nights and weekends
• All additional tasks assigned by management

MINIMUM QUALIFICATIONS :

WORKING CONDITIONS AND PHYSICAL DEMANDS :

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