Lead Concierge - The Gathering Spot
The Gathering SpotWashington, DC, US30+ days ago
Job type
- Full-time
Job descriptionSchedule Monitors breaks, tardiness, overtime, excessive lunches, uniform issues Checks in with team members as they arrive to make sure they are informed for the day Attend BEO Meetings Attend Marketing Meeting Attend Membership Meeting Monitors incoming and outgoing emails Handles customer service escalations from concierge team
Job Description
Job Description
Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team.
- Distributes and monitors the execution of tasks given by management
- Provides new hire and ongoing training for the concierge team
- Seeks out new tasks for the concierge team to work on during slower hours
- Manages inventory levels for supplies and equipment
- Monitors usage of cell phones, personal work, and personal conversations.
- Alerts leadership of any issues that need to be addressed.
- Staffing
Sits in on interviews with new team member candidates
Creates Concierge team schedule
Provides team with needed information from BEO meetings
Provides team with needed information from marketing meetings
Provides team with needed information from marketing meetings
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Lead Concierge • Washington, DC, US
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