Urgent Remote Opening for Property Management Suite (PMS) Support Specialist.
SmartIPlaceAK, United States5 days ago
Job type
- Full-time
- Remote
- Quick Apply
Job descriptionThe PMS Support Specialist provides expert-level operational and functional support of Opera Cloud PMS across Hyatt hotels worldwide. This role is part of Hyatt's Property Management Suite (PMS) Support Team, which functions as the Level 3 Application Support Team. They will be advocates for our hotels to ensure global standards are maintained in system configuration and usage, supporting hotel and internal stakeholders, and coordinating directly with Oracle (Opera) support as needed. In addition, the role will provide support for Hyatt's in-house application, Colleague Advantage, and assist with incident management, documentation, and training related to PMS operations. Oversight of business-related and projects adoption activities for systems Opera v5 and Opera Cloud, Colleague Advantage, and FreedomPay. Ensure service-level expectations are met for incident resolution. Ensure adherence to Hyatt's business practices in relation to Property Management Systems and brand standards. Investigate, troubleshoot, and resolve complex system issues escalated to L3 support. Serve as liaison between hotel operations teams, PMS deployment, Oracle Support and Other internal Level 3 teams. Assess operational processes to ensure that enhancements or unique property configurations continue to align with Hyatt standards and maintain a consistent guest and colleague experience across all hotels. Support colleagues during project development, beta testing, and immediately after new system installation. Ability to establish and foster relationships with vendors to achieve property system resolutions. Maintain up-to-date documentation, job aids, and configuration guides to support hotel teams globally. Strong problem-solving, analytical, and communication skills. Experience working within a service ticketing or case management system. Ability to work independently and manage multiple priorities across time zones. Ability to prepare and deliver training. Previous experience providing remote support or application consulting for global hospitality systems Familiarity with systems integrations, data flow and API connectivity. Experience participating in UAT, regression testing, or change control processes. Bachelor's degree in Hospitality Management, Information Systems, Computer Science, Business Administration, or a related field. Equivalent combination of education and hands-on hospitality technology experience will also be considered.
Position Overview :
Must have - Global experience in these areas -
- Experience supporting applications such as RESERVE CRS, SynXis, and Credit Card processing.
- Oversight of business-related and projects adoption activities for systems Opera v5 and Opera Cloud, Colleague Advantage, and FreedomPay.
- Serve as liaison between hotel operations teams, PMS deployment, Oracle Support and Other internal Level 3 teams.
- 5+ years of leadership experience in hospitality operations, Guest Reception, Housekeeping, Guest Services, or Reservations.
- 3+ years of Opera PMS experience. Both front end and configuration.
PURPOSE :
This is a remote position, with potential for limited travel (up to 4 weeks per year) for workshops, meetings, or on-site hotel visits.
POSITION RESPONSIBILITIES :
EXPERIENCE AND QUALIFICATIONS :
EDUCATION :
Create a job alert for this search
Property Management • AK, United States
Related jobs
Family Practice - Without OB Physician at PX3 Medical LLC summary : .This position offers an opportunity for a Family Medicine Physician in Juneau, Alaska, with a competitive compensation package of ...Show moreLast updated: 30+ days ago
We are telemedicine platform focused on PrEP for HIV Prevention.Looking for providers (DO / MD) with multiple state licenses.
Spanish speaking added bonus, but not required.Looking for coverage in a...Show moreLast updated: 30+ days ago
Family Practice - Without OB Physician at Cross Country Locums summary : .This position requires a Family Practice Physician to provide primary and urgent care services in a picturesque Alaskan setti...Show moreLast updated: 30+ days ago
Internal Medicine Physician at Critical Access Network, LLC summary : .An Internal Medicine Physician conducts evaluations for veterans based on disability questionnaires, ensuring that they continue...Show moreLast updated: 30+ days ago
A federally recognized sovereign Indian nation on Alaska’s scenic coastline is seeking a primary care provider to join its clinical team.
This 100% clinical role offers a chance to practice patient-...Show moreLast updated: 2 days ago
Family Practice - Without OB Physician at Medical-Link N.A Family Practice - Without OB Physician position available at an outpatient clinic within a community health center in Alaska.The role offe...Show moreLast updated: 30+ days ago
Family Practice - Without OB Physician at Inspire Healthcare summary : .Seeking a skilled Family Practice Physician to deliver comprehensive healthcare services without obstetric focus.The physician ...Show moreLast updated: 30+ days ago Family Practice - With OB Physician at Critical Access Network, LLC summary : .The Family Practice - With OB Physician position involves conducting evaluations based on disability questionnaires for ...Show moreLast updated: 30+ days ago 
Urgent : Family Medicine Physician needed in Northern Alaska-Any State License Accepted.Location : Northern Alaska, within the Arctic Circle Ring.
Setting : Very small community health center / hospital....Show moreLast updated: 30+ days ago
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago Family Practice - Without OB Physician at Critical Access Network, LLC summary : .As a Family Practice Physician specializing in evaluations for veterans, you will conduct disability assessments with...Show moreLast updated: 30+ days ago 
Family Practice - Without OB Physician at Pacific Companies summary : .This job opportunity presents a Family Medicine physician position in Western Alaska, where practitioners can enjoy a balanced l...Show moreLast updated: 30+ days ago
Family Practice - Without OB Physician at Enterprise Medical Recruiting summary : .A Family Practice physician is sought to join a growing multispecialty group in Soldotna, Alaska, due to increasing ...Show moreLast updated: 30+ days ago Psychiatry opportunity in America s Last Frontier!.Inpatient Psychiatric hospital in Anchorage is in need of full time coverage starting in May / June 2021.
Three to six month contract desired, flexib...Show moreLast updated: 30+ days ago DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 7 days ago 
Family Practice - Without OB Physician at DocStar Medical Partners summary : .A Family Practice Physician is needed for a health center in rural Alaska, focusing on family medicine for all age groups...Show moreLast updated: 30+ days ago
Standard 5-day work week (8a 5p).Saturday Call (TBD would be minimal if needed).Will license if needed; Will provide apartment and car for transportation.
If you or anyone you know might be interest...Show moreLast updated: 30+ days ago
- Promoted
Family Practice - Without OB Physician
PX3 Medical LLCNot Specified, AK, USAFull-time
- Promoted
Telemedicine Physician
MistrNot Specified, AK, USAFull-time
- Promoted
Family Practice - Without OB Physician
Cross Country LocumsNot Specified, AK, USAFull-time
- Promoted
Internal Medicine Physician
Critical Access Network, LLCNot Specified, AK, USAFull-time
- Promoted
Outpatient Family Medicine | Coastal Alaska | 7 Weeks PTO
Howard-Sloan SearchAK, United StatesFull-time
- Promoted
Family Practice - Without OB Physician
Medical-Link N. AmericaNot Specified, AK, USAFull-time +1
- Promoted
Family Practice - Without OB Physician
Inspire HealthcareNot Specified, AK, USAFull-time
- Promoted
Family Practice - With OB Physician
Critical Access Network, LLCNot Specified, AK, USAFull-time
- Promoted
Family Practice - Without OB Physician
Ascend Medical StaffingNot Specified, AK, USAFull-time
- Promoted
Delivery Driver - Sign Up in Minutes
DoorDashAll Cities, AlaskaFull-time +1
- Promoted
Family Practice - Without OB Physician
Critical Access Network, LLCNot Specified, AK, USAFull-time
- Promoted
Family Practice - Without OB Physician
Pacific CompaniesNot Specified, AK, USAPermanent
- Promoted
Family Practice - Without OB Physician
Enterprise Medical RecruitingNot Specified, AK, USAFull-time
- Promoted
Psychiatric - Mental Health Physician
Ascend Medical StaffingNot Specified, AK, USAFull-time +1
- Promoted
Restaurant Delivery - Flexible Onboarding
DoorDashAll Cities, AlaskaFull-time +1
- Promoted
Delivery Driver - Flexible Onboarding
DoorDashAll Cities, AlaskaFull-time +1
- Promoted
Family Practice - Without OB Physician
DocStar Medical PartnersNot Specified, AK, USAFull-time
- Promoted
Family Practice - Without OB Physician
Howard-Sloan Search, Inc.Not Specified, AK, USATemporary