Loss Prevention Associate

Join Our Winning Team at Ross!

At Ross, a leading off-price retail chain with over 2,200 stores, we celebrate and value our team members. We are committed to delivering high-quality brands and trending merchandise at extraordinary savings while providing customers with an engaging shopping experience.

What We Offer:

• Success: Be part of a team striving for excellence and continuous improvement.
• Career Growth: We invest in your development because our growth comes from nurturing our talent.
• Teamwork: Collaborate with colleagues to address challenges and find solutions.
• Diversity and Inclusion: We cherish the diverse backgrounds and perspectives of our employees and customers, ensuring a vibrant community.

With headquarters in Dublin, CA, and distribution centers nationwide, we reported revenues of $20.4 billion in 2023, embodying our commitment to create an inclusive and growth-oriented work environment.

KEY RESPONSIBILITIES:

This role focuses on creating a secure environment by preventing theft and fraud while ensuring the safety of both staff and customers. You'll be visible at entrances and exits, greeting customers warmly and monitoring adherence to our theft prevention policies. Your proactive approach on the sales floor will help identify potential theft indicators in collaboration with store leadership.

Essential Duties Include:

• Maintaining a safe shopping and working atmosphere for all by addressing safety issues and keeping pathways clear.
• Providing exemplary customer service by greeting visitors, responding to questions with a friendly demeanor, and fostering a respectful environment.
• Monitoring store areas for suspicious activities and reporting them promptly to store management.
• Educating colleagues on loss prevention initiatives and best practices to minimize operational shortages.

POSITION REQUIREMENTS:

• High school diploma or equivalent; an AA degree is a plus.
• 1+ years of experience in retail supervision or training preferred.
• 1+ years in loss prevention or security training preferred.
• Active Security Guard License is a plus.
• Ability to thrive in a fast-paced environment and maintain strong communication skills.
• Excellent conflict resolution skills and a commitment to customer service.

PHYSICAL DEMANDS:

• Availability for consistent attendance and punctuality.
• Ability to spend significant time standing and moving throughout the store.
• Capability to lift objects over 25 lbs and perform bending or stooping as needed.

We Value Diversity:

Ross is an equal opportunity employer that seeks to attract and nurture a diverse workforce. We comply with laws prohibiting discrimination based on various protected categories.