Technical Program Manager

Overview

Are you passionate about solving complex challenges and delivering innovative solutions that make a real impact? Do you thrive on collaborating with customers to reimagine possibilities and drive transformation? If you're excited by the opportunity to identify trends, create unique business solutions, and continuously learn new technologies, we want you on our team.

The Industry Solutions Delivery (ISD) Engineering & Architecture Group (EAG) is a global consulting and engineering organization that partners with customers on their most advanced and strategic engagements. As the Technical Program Manager , you will lead early-stage deliveries, strengthen ISD's technical capabilities, and collaborate across teams to develop cutting-edge approaches, solutions, and engineering standards that enable success. Guided by the principles of Model, Care, and Coach, we deliver exceptional customer experience through technical and AI leadership, intellectual property development, and a commitment to delivery excellence.

Responsibilities

Analysis of Customer and Market Signals

• Identifies highly complex opportunities and gaps in the implementation of multiple feature areas (e.g., product, service) across divisional boundaries including comparison of various quality and performance metrics to various solutions. May define and lead customer engagements to solicit feedback and understand their experiences with Microsoft's products and services.
• Acts as a subject matter expert in performing highly complex market research in collaboration with other teams, conducting competitive analyses, and examining customer and technology-related industry trends, as well as industry-specific requirements or regulations.
• Brings product usage, product telemetry, and service data together to identify highly complex patterns, generate hypotheses, and build a plan to have an impact on the product.
• Demonstrates and builds experiences across multiple groups or divisions.
• Coaches internal team to develop problem statements and form hypotheses of multiple feature areas (e.g., product, service) across divisional boundaries to address highly complex business, program, and customer needs, and / or market opportunities; identifies all dependencies of other features.
• Owns and performs experiments to test hypotheses and inform decisions on what multiple feature areas (e.g., product, service) to introduce across divisional boundaries.
• Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers; determines the customers / sectors impacted and uses research evidence to influence feature prioritization. Determines and leads large process improvements to quickly scope insights.
• Leads and drives alignment between the customer, the market, internal stakeholders, senior leadership, and the goals and strategy of Microsoft.
• Collaborates with others (e.g., Engineering, Marketing, Design) to ensure that they can satisfy customer requirements.
• Evaluates the market size and explores new opportunities to determine for greatest value to the business.
• Defines solution options and proposed solution roadmap across multiple feature areas within multiple stages.

Product / Service Definition

Product / Service Development

Product / Service Performance

Other

Embody ourcultureandvalues.

Qualifications

Required / Minimum Qualifications

Preferred Qualifications

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here :

https : / / careers.microsoft.com / us / en / us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.