HD Service Advisor

Job Description

Job Description

The service advisor role includes satisfying customer and vehicle-related problems, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative activities.

Essential Functions

• Promptly meet and greet every service customer in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Provide logical diagnostic services or repairs to address customers' concerns.
• Provide accurate estimates for all recommended services or repairs.
• Maintain communication with the technicians and shop foreman regarding job status changes.
• Handle minor customer complaints and misunderstandings with courtesy and tact, without further aggravating the situation.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and always satisfy the caller's inquiry.
• Write and complete work orders, explain the work to the customer, and collect payments.
• Strive to ensure that every customer is delighted with the shop's service.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training offered by the Company.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times while conducting business.

Reasonable accommodations may enable individuals with disabilities to perform the essential functions, provided they do not cause undue hardship to the company.

Compensation details : 18-23 Hourly Wage

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