Director of User Experience Job at iHeartMedia in New York

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Director of User Experience

Apply remote type On-Site Position locations New York, NY (55th St) time type Full time posted on Posted 6 Days Ago job requisition id Req36735 iHeartRadio

Current employees and contingent workers click here to apply and search by the Job Posting Title.

The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America , reaches 90% of Americans every month a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have :

More #1 rated markets than the next two largest radio companies combined;

We’re the largest podcast publisher , with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers , who build important connections with hundreds of communities across America;

We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

iHeartRadio is the #1 streaming radio digital service in America;

Our social media footprint is 7 times larger than the next largest audio service; and

We have the only complete audio ad technology stack in the industry for all forms of audio , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio : iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need :

As the Director of User Experience, you will be a key leader in shaping the future of iHeartMedia's consumer digital products. You will be responsible for defining and driving the overall UX strategy across all iHeart's platforms, including iHeartRadio, podcasts, and other digital experiences. This is a highly collaborative role that requires strong leadership, a deep understanding of user-centered design principles, and the ability to inspire and manage a team of talented UX designers and researchers. You will be a champion for the user, ensuring that every digital interaction is intuitive, engaging, and personal.

What You'll Do :

Strategic Leadership : Develop and own the UX vision and strategy, aligning it with company goals and business objectives.

Team Management : Build, mentor, and lead a high-performing UX team. Foster a culture of creativity, collaboration, and continuous improvement.

Design and Research Oversight : Oversee all aspects of the user experience design process, from research and discovery to prototyping, testing, and implementation. Ensure the team is using the most effective methodologies to gather user insights and translate them into actionable design outcomes.

Collaboration and Communication : Work closely with cross-functional teams, including product managers, engineers, marketers, and data analysts, to ensure a cohesive and delightful user experience. Effectively communicate design rationales, research findings, and UX strategy to stakeholders at all levels of the organization.

Advocacy and Thought Leadership : Champion design thinking and user-centricity throughout the company. Stay current on industry trends and emerging technologies to provide thought leadership and drive innovation.

Problem-Solving : Solve complex design challenges across a variety of platforms, including mobile, web, and emerging technologies like voice and in-car experiences.

What You'll Need :

BA / BS degree in Human-Computer Interaction, Design, Computer Science, or a related technical field required.

10+ years in Digital UX / UI / product design, working collaboratively with product, engineering, design, content, and user research teams.

Proven experience in a senior UX leadership role for 5+ years, with a track record of successfully managing and mentoring a UX team.

Passionate about leveraging AI to improve efficiency, streamlining prototyping, and staying ahead of the latest design and workflow tools.

Expert proficiency with Figma and design systems.

Extensive experience with the end-to-end user-centered design process, including research, prototyping, and usability testing.

A strong portfolio demonstrating successful, user-centric solutions to complex design challenges.

Expert knowledge of mobile user-centered design principles, UX best practices, and trends across iOS, Android, and web. Experience in connected TV, automotive, gaming, and voice platforms experience is a plus.

Excellent communication, presentation, and collaboration skills.

A passion for music, audio, and the digital media space.

What You'll Bring :

Respect for others and a strong belief that others should do this in return

Demonstrated initiative and achievement-oriented leadership

Ability to delegate tasks and manage others effectively, especially in times of complexity or conflict

Growth mindset and desire for continued knowledge sharing and learning

Understanding of impact of own work and your team’s outcomes

Business insights that contribute to meeting organizational objectives

Ability to solve technical and operational problems and troubleshoot in a timely manner

Ability to identify and support new opportunities for continued improvement across business

Comfort interacting with individuals of all levels

Effective communication skills and the ability to build team trust

Ability to influence others to adopt a broader point of view

Compensation :

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$120,000 - $150,000

Location :

New York, NY : 125 West 55th Street, 10019

Position Type : Regular

Time Type : Full time

Pay Type : Salaried

Benefits :

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following :

Employer sponsored medical, dental and vision with a variety of coverage options

Company provided and supplemental life insurance

Paid vacation and sick time

Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

A Spirit day to encourage and allow our employees to more easily volunteer in their community

A 401K plan

Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here to learn about E-Verify.

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