Lead Supervisor I

Lead Supervisor

The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our company's business : Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role :

Sales :

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with company priorities and values
• Endorses, models and develops team to deliver Coach's Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Works with Store Manager(s) and / or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
• Productivity Management : holds sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
• Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
• Acts as a brand ambassador in the local market / mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Sensitive to customer and team needs and tailors approach by reading cues
• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and / or District Manager as appropriate
• Develops both self and individual product knowledge skills and remains aware of current collections
• Understands the positive sales impact staffing has on the business and recruits accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize company tools; delegates and empowers others and encourages individual growth
• Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

Operations :

Competencies required :

Additional Requirements :

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnan.

Our Competencies for All Employees :