Director, Data

Reports to : Chief Technology & Innovation Officer

Supervises : 2 (directly) 2 (indirectly)

ESSENTIAL FUNCTIONS

Operational Leadership & Execution

• Direct day-to-day operations of data platforms, ensuring optimal performance, availability, and scalability.
• Oversee database performance tuning, capacity planning, and system monitoring to meet SLAs and business needs.
• Implement repeatable processes for ETL, data integration, and data quality checks to ensure reliability and consistency.

Systems Architecture & Platform Management

Data Governance & Compliance

Team Leadership & Development

EDUCATION / EXPERIENCE

OTHER SKILLS AND ABILITIES

PERFORMANCE MEASUREMENTS :

SERVICE STANDARDS :

o Build confidence that you will help through your words and actions.

o Minimize the team / member's effort.

o Show that you care about the person and the issue.

o Adapt to the team / member's pace, style, and emotional tone.

o Be genuine.

o Be present in the conversation to avoid sounding mechanical.

o Aim for one-call resolution.

o Address the underlying issue vs. just the request.

o Be crystal clear on next steps.

o Pick up on cues and clues indicating other needs.

o Engage in conversation to discuss broader needs.

o Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and / or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT :

Typical office - no hazardous or unpleasant conditions.

#LI-HYBRID

We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.