Call Center Sales Manager- Multisite

About Us :

• Princeton Medspa Partners is a rapidly growing leader in the aesthetics and wellness industry.
• We are seeking a dynamic, results-driven Client Growth and Sales Manager to join our team!
• This role requires a visible leadership presence, with daily support at assigned clinics to engage directly with team members.

Job Summary :

This leadership role is ideal for individuals with strong sales management, communication, and organizational skills who are motivated by developing talent and driving measurable revenue growth.  Duties and Responsibilities :

Leadership & Coaching  Provide direct supervision and leadership to Client Growth Specialists, ensuring adherence to daily / weekly outreach activity benchmarks.  Coach team members on effective communication, positive client engagement, and structured follow-up practices consistent with the Outgrow model.  Conduct regular performance check-ins and reviews with Specialists to identify strengths, opportunities, and training needs.  Foster a culture of accountability, optimism, and client-first service within the Client Growth Team.  Model proactive outreach by personally participating in calls as needed to demonstrate best practices.  Reinforce positive mindset principles in all coaching sessions, encouraging Specialists to use uplifting, client-centered language.  Performance Management & Metrics  Monitor and analyze key performance indicators (consultation show rate, close rate, sales conversion, membership enrollments, daily outreach activity).  Provide weekly reporting to leadership on team performance and progress toward revenue goals.  Implement corrective actions and coaching plans when performance expectations are not met.  Celebrate wins and recognize top performers to maintain motivation and engagement.  Ensure Specialists adhere to the structured multi-touch follow-up cadence to maximize client engagement and conversions.  Revenue Growth & Sales Strategy  Collaborate with practice managers and providers to align messaging, promotions, and scheduling with client outreach efforts.  Ensure Client Growth Specialists are consistently cross-selling, upselling, and promoting memberships and packages.  Develop and execute strategies to fill last-minute cancellations, improve scheduling efficiency, and increase provider utilization.  Partner with leadership to refine compensation models, promotions, and incentive programs tied to team performance.  Operational Consistency  Standardize processes across clinics to ensure every lead receives consistent and timely communication.  Oversee CRM / EMR usage and reporting to confirm accurate, complete documentation of client interactions.  Provide backup support to clinics as needed, ensuring seamless client communication and scheduling coverage.  Conduct weekly team huddles to review results, share best practices, and reinforce Outgrow principles of proactive, positive communication.  Qualifications :