Customer Service Associate

A company is looking for a Customer Service Associate to serve as a primary point of contact for healthcare providers.

Key Responsibilities

Serve as the initial point of contact for provider inquiries, ensuring timely and empathetic resolutions

Research and resolve complex issues related to bill review, payment status, and claims processing

Document interactions and maintain compliance with regulatory standards while supporting continuous improvement initiatives

Required Qualifications

Minimum 1 year of experience in a high-volume contact center within a healthcare or medical billing environment

Proven ability to independently resolve complex inquiries and escalate issues as needed

Experience collaborating cross-functionally with internal departments to address multi-layered issues

Proficiency in Microsoft Office Suite and CRM platforms

Commitment to compliance standards, including HIPAA and SOC2 requirements