Accounts Receivable Specialist

Position : Accounts Receivable Specialist

Location : Lenexa, KS

Job Id : 1608-O'CONNOR

of Openings :

Let's unpack this – Who are we?

mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best : taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply atwww.marcone.com.

About O'Connor Company

O'Connor Company is an industry leader in wholesale HVAC equipment, parts, and tools. As a distributor of HVAC services in the Midwest, they provide a range of quality product lines, including Trane, American Standard, and Mitsubishi Electric. The company is proud to serve the commercial and residential markets in Kansas, Oklahoma, Missouri, Nebraska and Iowa. For more information, visit oconnorhvac.com.

The Accounts Receivable Specialist is responsible for managing and securing accurate payment and collections for assigned customers. This role prepares reports on outstanding balances and collection activities to keep management aware of customer account performance and risk assessment.

Duties & Responsibilities

Customer Interaction

• Builds and maintains strong customer relationships to ensure satisfaction and loyalty through prompt, professional communication and issue resolution.
• Collaborates with internal departments to resolve customer concerns efficiently, fostering a culture of professionalism, integrity, and teamwork.
• Accounts Receivable and Credit
• Reviews daily aging reports and contacts customers with balances over 30 days past due; documents collection efforts, negotiates payment arrangements, and ensures timely resolution.
• Monitors account payment behavior to identify high-risk accounts; recommends escalation to outside collection agency or legal action when necessary.
• Maintains Accounts Receivable over 90% current, with less than 3% over 90 days past due.
• Responds to job queues within two minutes to avoid delays in order processing or customer service.
• Provides accurate updates on delinquent accounts to management weekly and monthly.
• Processes ACH / ECheck, credit card transactions, Lien Waivers, and related documentation within one business day.
• Handles NSF checks immediately upon notification.
• Supports branch locations with credit card issues, customer credit holds and prioritizing resolution of time-sensitive matters.
• Other Accounting tasks

Other

Qualifications

Physical Demands & Work Environment

What We Offer :

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.

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