IT Specialist

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

Job Description

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities :

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.

Qualifications

Additional Information

The application window for this position will close by 04 / 30 / 2026.

This job requires working in Vancouver, BC.

Working mode : in-office in a full-time capacity.

Health & Well-Being

Perks & Professional Growth

Life in the Office

This position is a new role.

Estimated pay range for this position : $74,700  - $102,700  CAD annually

At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data, geographic location, and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience, qualifications, and location.

If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click  here  to report them anonymously.

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