Customer Care Coordinator

Customer Care Coordinator

Transdev in Irvine, CA is hiring a Customer Care Coordinator. The Customer Care Coordinatorwill act as a liaison for our internal/ external customers and providers.We are seeking a compassionate, driven, team-oriented person to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

Transdev is proud to offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

• $20.00/hr.

Benefits include:

• Vacation: up to 14 days per year

• Paid Sick Leave: 8 hrs monthly full-time employees/ 5 hrs monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Communicate effectively with internal and external customers, service providers, and clients to ensure exceptional client service

• Ensures the timely investigation and resolution of customer complaints including working with other departments to research and gather information

• Respond to customer comments both verbally and in writing

• Utilize various systems and programs (e.g., Trapeze, DriveCam, Genesys, Service Infractions) to research, analyze, and resolve complaints, incidents, and concerns

• Monitor and respond to the No-Show queue; validate reported No-Shows as appropriate

Collaborate and communicate across all departments Qualifications:

• A minimum of a High School diploma or GED

• Exceptional customer service skills with professional, customer-focused telephone etiquette

• Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation

• Proficient in time management and multi-tasking

• Must be able to work flexible hours

• To excel at client service

• Proficient in Microsoft Word, Excel and Outlook.

• Ability to learn dispatch and scheduling applications

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Customer Service

Job Type: Full Time

Req ID: 6827

Pay Group: 2V9

Cost Center: 55373

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.