Sr. ESD Helpdesk Support Technician

This role will provide helpdesk support to USMC IT users. There is a good amount of training that occurs and resources for helpdesk agents. Basic training form a technical school will be enough to get started on your IT Career

• Description

Our customer is looking to grow their Enterprise Service located in Kansas City Missouri. This team is comprised of 40 Service Desk Technicians responsible for supporting the NGEN Network End-Users throughout the world. This team is responsible for fielding between 8-20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume dramatically decreases overnight vs mornings. Ultimately, the ESD technician will support the Navy- USMC in unifying its networks and data management systems to improve capability and service under one enterprise network.

Average troubleshooting requirements may include supporting intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc. The ticketing system currently being used is Remedy.

This is a 24 / 7 service desk in a classified environment. Technicians are required to hold at minimum a DoD Secret Clearance and a CompTIA Security + CE exam certificaiton.

There is a lot of upward mobility from this position. Technicians will be presented the opportunity to change shifts with tenure as well as get the opportunity to observe and collaborate with the in-house Windows Team, Linux Team, Oracle / SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk.

This desk also promotes within and there are opportunities to elevate into leadership positions. This is a contract however it is incredibly long-term with room for this advancement while contracting.

The ideal candidate is someone interested in growing their career on the infrastructure path learning a business from the ground up. Strong interpersonal skills, and ability to problem solve, customer service-centric people required.

• Skills

Help desk support, Windows, Technical support, Customer service

• Top Skills Details

Help desk support,Windows,Technical support

• Additional Skills & Qualifications

Self Managing, excellent communications, ability to follow procedures and policies, be on time and responsive to requests

• Experience Level

Expert Leve

• Job Type & Location

This is a Contract position based out of Kansas City, MO.

• Pay and Benefits

The pay range for this position is $27.22 - $31.63 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Kansas City,MO.

• Application Deadline

This position is anticipated to close on Nov 27, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.