Benefits Specialist

Benefits Service Center Specialist

This role provides specialized business support for the development, implementation and administration of cost-effective benefits programs such as pension plans and life, health and disability insurance.

Responsibilities include:

• Administering the University's Health and Welfare, and Retirement benefits.
• Counseling staff, faculty, retirees, and their families in their initial plan enrollments, making changes to their benefits during the year (family status changes), during open enrollment, and at retirement/termination of their employment at the University via telephone, e-mail, and one-on-one contact.
• Reviewing, approving, processing/finalizing the enrollment/disenrollment of medical, dental, vision, flexible spending, health savings accounts, life disability and retirement benefits for active staff, faculty and retirees via Workday, while ensuring they meet specific policies and guidelines.
• Serving as the primary resource for interpretation of all benefits.
• Assisting with the resolution of health and welfare benefit issues for active staff/faculty, retirees and health plan providers regarding enrollment and coverage matters via e-mail and phone.
• Interacting with unit administrators regarding employee benefits for new hires and current employees.
• Managing and/or administering one or more designated benefit plans.
• Conducting benefit presentations for employees and new hires, and additional projects as needed per the Director of Benefits and Benefits Manager.
• Supporting staff, faculty, retirees, and their families in their plan enrollments, making changes to their benefits during the year (especially during open enrollment), and at termination of their employment at the University via telephone, e-mail, and one-on-one contact.
• Administering employee benefits programs. Assisting employees with benefit questions and problems. Assisting in the maintenance of benefits records and documents.
• Having limited knowledge of federal and state laws pertaining to a specific subject area.
• Performing other related work as needed.

Minimum qualifications include vocational training, apprenticeships or the equivalent experience in a related field (not typically required to have a four-year degree). Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Preferred qualifications include a Bachelor's degree in business, finance, or a related field. Benefits, human resources, or business related experience. Background in a variety of benefits services, such as health and welfare, medical, and retirement. Proficient knowledge of Microsoft Office. Maintain broad-based knowledge of all benefit plans offered by the University.

Preferred competencies include work in a high call and email volume environment. Excellent verbal and written communication skills. Distinguished presentation skills. Exceptional interpersonal skills. Superb customer service skills. Accomplished analytical skills. Work independently and as part of a team. Maintain confidentiality. Work on multiple projects simultaneously, set priorities, and meet deadlines. Effectively communicate information that may not be well received. Research, analyze and present data and recommendations in an organized and logical manner. Outstanding level of confidentiality, judgment, discretion and diplomacy while working with various individuals at all levels of the organization.

Working conditions include remote, one day in office per month.

Application documents include Resume/CV (required), Cover Letter (preferred), References Contact Information (2) (required). When applying, the documents MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.