Arnold Palmer Invitational Intern

Position : API Intern

Reports to : Tournament Director

FLSA designation : Non-Exempt

The Arnold Palmer Invitational Intern Plays a vital role in the successful execution of the Arnold Palmer Invitational. As an intern, you will gain valuable hands-on experience in event management and administration. Your primary responsibility will be to provide essential administrative support, ensuring the smooth flow of tournament-related activities to assist the API team.

PRIMARY RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO)

Admissions Support

Pre-Tournament :

• Serve as ticket support for the general public, members and sponsors (answer ticket line phone calls, emails, walk-ins
• Package and ship hang tags to all Bay Hill residents, coordinate pick-up for additional passes
• o Tournament preparation and communication with Bay Hill neighboring communities
• Create and print credentials for vendors, volunteers, sponsors, staff, etc.
• Support TOUR ticketing team, Ticketmaster, and API admissions manager with ticket launch
• Assist with gifting for VIPs, sponsors, vendors, etc.
• Coordinate drop-off of downtown banners with City of Orlando
• Respond to inquiries via email, phone and in person providing excellent customer service
• Assist tournament staff as needed in the execution of special events or general operational needs
• Tournament Week :
• Create and print credentials for vendors, players, caddies, etc.
• Work with the ticketing team and volunteer's tournament week to ensure smooth operations at gates
• Track and fulfill last-minute ticket requests
• Primary tournament week day-to-day operational liaison for Presenting Sponsor and Associate Sponsors : ensuring product delivery to hospitality venues, fielding general inquiries for additional operational needs during tournament week (i.e. bringing extra umbrellas, fielding requests for venue fixes, etc.)
• Assist in general day-to-day operational QC during tournament week
• Ensure any / all hand sanitizer, sunscreen fan enhancements on-site are full and operational throughout the day
• Ensure all sponsors / vendor pre-shipped packages end up at sponsor location
• Ensure day-to-day on-site presentation (branding, appearance) adheres to agreed upon planning (concession stands, miscellaneous signage, etc.)

Post-tournament :

QUALIFICATIONS AND CHARACTERISTICS REQUIRED

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job without reasonable accommodations :

PHYSICAL / MENTAL REQUIREMENTS

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.