Treatment Coordinator

At Diamond Braces, we believe everyone deserves a healthy, confident smile. Our mission is to provide affordable, accessible orthodontic care with a focus on top tier service - what we call the "AAA Experience". Every day, we live by our promise: No Smile Left Behind.

Ready to make smiles your business?

Join Diamond Braces as a Treatment Coordinator and help patients start their journey to a confident, healthy smile. This is a people-first, results-driven role where your success is measured by how many patients your help begin treatment.

At Diamond Braces, we invest in your growth. You'll get the tools, training, and support you need to grow your career and achieve your goals - all while making a real difference in people's lives.

• Convert consultations into starts: Meet or exceed monthly conversion goals by helping patients begin treatment.
• Educate patients: Explain options and show the long-term benefits of orthodontic care in simple, friendly terms.
• Build trust: Use strong communication and active listening to answer questions and make patients feel confident in their choices.
• Manage appointments: Keep the schedule running smoothly to reduce wait times and improve the patient experience.
• Verify insurance: Confirm eligibility, explain coverage, and guide patients through financial details clearly.
• Support the clinical team: Work closely with doctors and staff to deliver seamless patient care.
• Adapt and assist: Step in where needed to keep the office running efficiently.
• Maintain cleanliness and organization: Keep your workspace neat and safe for patients and team members.

• Experience in sales, retail or customer service.
• Excellent communication and people skills.
• Comfort using computers and office software.
• Goal-oriented mindset with a passion for helping others.
• Bilingual (a plus).
• Previous experience in a dental or medical office is an advantage.

• Performance-based bonus opportunities.

• Health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off (PTO).

• Discounted orthodontic care for you and your family.
• Career growth and leadership opportunities.

Job Type: Full-time

Extra Requirement: Fluent in Russian/Polish

Compensation: Pay range starting at $18.00 an hour; final offer will be determined by experience, skills, and qualifications.

Job Location: In-person; local travel between offices may be required.

Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)