Operations Systems Analyst

Job Description

Job Description

Position Summary

Supports operational systems, processes, controls, and reporting designed to enhance operational performance and systems integrity for multiple sites, accounts, networks, and / or large sites with complex systems requirements. Establishes operational enhancements to systems and processes that will enhance user functionality and overall efficiency. Implements and controls IT initiatives for assigned area of responsibility. Serves as systems liaison between operating divisions, vendors, customers, and internal departments to achieve operational objectives. Interfaces between external customers' operating systems and internal Company systems to ensure data integrity between the systems.

Job Responsibilities

• Supports systems integrity for assigned area of responsibility.
• Configures setup for assigned site(s).
• Serves as technical support for site database operations, such as Cargo Wise
• Ensures operational systems integrity, including setup and control processes.
• Maintains super user status to facilitate systems proficiency.
• Partners with Operations staff to review operating procedures and maximize system efficiencies, using system data to create operational plans.
• Provides regular communication regarding operational issues, process flows, customer requirements, account specific issues, etc.
• Includes analysis, insight, and recommendations.
• Troubleshoots systemic issues and provides recommendations to resolve deficiencies.
• Develops and proposes enhancements designed to achieve increased service performance or decreased operating expenses.
• Supports performance indicators to monitor contractual Key Performance Indictors and operating measurements on a daily, weekly, and monthly basis.
• Designs, develops, and implements spreadsheets, databases, and other tools to provide ongoing analysis of operational activities (e.g., storage capacities, inventory, freight flow, transportation solutions, etc.).
• Identifies areas for improving service levels, reducing costs, and providing operational enhancements.
• Develops standard operating procedures related to systems usage and associated training.
• Trains site staff on the use of systems and tools to ensure compliance with standard operating procedures and improve productivity.
• Supports start-ups and ongoing activities.
• Conducts ongoing audits.
• Coordinates interfaces with Customer to analyze inventory variance and adjustments.
• Interfaces with customers to identify and resolve systems issues and maximize productivity.
• Conducts feasibility analyses on processes and equipment; calculates cost / benefit and business impact and proposes solutions.
• Typically supports other site technology in assigned area, including servers, backup systems, phone systems, PCs / hardware, network devices (wiring and switches), and network connectivity.
• Performs other duties as assigned.

Minimum Required Qualifications

Essential Job Functions

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state, and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities, as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.