Facility Operator

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

ESSENTIAL DUTIES:

• Maintains equipment at the assigned wastewater treatment facilities and lift stations, including pump, equipment and motor removal and reinstallation. Performs routine and preventative maintenance.
• Operates and maintains remote wastewater systems located within the Avon and Central Indiana area. Monitors operations including using SCADA.
• Ensures wastewater systems comply with regulatory policies, procedures and rules.
• Completes customer service work orders and locate tickets. Updates and maintains appropriate system documentation of activities and closes work orders in the appropriate company system in accordance with departmental policies and procedures.
• Monitors capital projects at facilities.
• Addresses complaints and resolves issues within the area of responsibility.
• Responds to maintenance problems with appropriate action and understanding of process/ equipment alternatives, including troubleshooting operational problems and coordinating repairs with outside contractors and internal staff.
• Maintains awareness of operational conditions and/or identifies pending issues/problems, and notifies management recommending an appropriate course of action.
• Performs all tasks safely, professionally, and in accordance with all company policies and procedures as well as local, state and federal laws, rules, and guidelines.
• Works closely with company employees and customers.
• Attends training events and seminars to keep current with regulatory changes, become familiar with new technology, and keep current with Operator Continuing Education requirements.
• Performs additional duties as assigned.

QUALIFICATIONS:

• High School diploma or equivalent.
• Minimum 3 years of field experience at a utility or related industry.
• A valid U.S driver's license.
• Reside within 30-45 minutes of Avon, Indiana preferred
• Indiana certifications for Wastewater Class I or above, and/ or Drinking Water DSS or WTI, or above preferred.
• Class B CDL (Commercial Driver's License) with air brake restriction removed, including tanker endorsement is preferred or must be attained within one year of hire.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal staff and external customers
• Strong customer service skills as this position interacts with the public
• Ability to work independently exercising knowledge, skill, and professionalism while making decisions affecting the treatment process.
• Ability to understand computers/tablets and the basic operation of database, spreadsheet and work processing preferred
• Ability to operate a cell phone and tablet device to perform work activities
• Ability to read, understand and accurately follow operating instructions both written and verbal
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment
• Highly motivated and self-disciplined individual with the ability to work alone.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and /or poor ventilation atmospheric conditions.
• Ability to lift and carry up to 75 pounds. Completion of a lift assessment is required for employment
• Working conditions may include travel to other Aqua Indiana work sites.
• This position participates in a weekly on-call rotating schedule every 4 weeks. The on-call schedule requires the candidate to be available nights and weekends to adequately staff a 24 hour/7-day operation.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.