Human Resource Recruiter - Call Center (Retention-Focused)

Job Description

Job Description

Job Title : Human Resource Recruiter - Call Center (Retention-Focused)

Location : Erie, PA

Job Type : Full-Time | [On-site / After 90 days Hybrid]

About Us : At Disabled Veteran Solutions, we believe that great customer service starts with great people. As a leading call center, we're committed to building a team that stays and grows with us. We're looking for a strategic and people-focused HR Recruiter who not only hires top talent but also plays a key role in improving employee retention.

Job Summary : The HR Recruiter will be responsible for sourcing, hiring, and onboarding candidates for call center roles with a strong emphasis on long-term fit and retention. This role involves partnering with leadership to understand turnover trends, refining recruitment strategies, and creating a hiring experience that supports employee engagement from day one.

Key Responsibilities :

• Develop and execute recruitment strategies aimed at reducing turnover
• Source candidates who align with company values and long-term goals
• Conduct behavioral interviews to assess retention potential
• Collaborate with training and operations teams to ensure smooth onboarding
• Track and analyze retention metrics to improve hiring outcomes
• Maintain strong candidate relationships throughout the hiring process
• Promote internal mobility and career pathing during recruitment
• Support employee engagement initiatives and feedback loops

Qualifications :

What We Offer :

How to Apply : Send your resume and a brief cover letter to info@dvsbpo.com

Let us know how you've helped improve retention in past roles!

A pre-employment drug screening and criminal background check are required prior to employment.