IT Help Desk Technician - Second Shift

Company Overview

Millennium Space Systems, A Boeing Company delivers affordable, high-performance space systems for exacting customers. At Millennium, you will be part of a close-knit team working on exciting technological problems. We work in an open environment where ideas are shared across all disciplines, and there are ample opportunities for advancement based on excellence. Superstars are welcome.

At Millennium, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company committed to fostering an environment for every teammate thats welcoming, respectful and innovative, with great opportunities for professional growth. Find your future with us.

Job Summary

The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This roles primary goal is to ensure a clients satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work second shift.

Internal job code : Technical Support - Help Desk. We are hiring for level 2 support.

Responsibilities

• Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
• Respond to customer issues via phone, email, and computer chat to provide assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Experience supporting new employees (Onboarding)
• Escalate issues as needed to the next Tier of IT support
• Install, make changes, and repair computer hardware and software
• Follow up with customers to ensure issues are resolved

Minimum Qualifications

Preferred Qualifications

Summary Pay-Range

Please note that the salary information shown below is a general guideline of what is reasonably expected to be paid for the position. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Security / Eligibility

Before applying, please note : Millennium is DDTC-registered, ITAR-compliant. This position is located at a facility that requires special access. Applicants MUST be U.S. citizens and eligible for a security clearance. Applicants must be willing to apply for and maintain a security clearance. We encourage all interested candidates to apply for open positions for which they are qualified.

We are an equal opportunity employer. We do not discriminate on the basis of any protected status under applicable law.

Disability and Equal Opportunity Information

This form contains voluntary self-identification questions related to disability status. Completion is voluntary and confidential. No hiring decision will be affected by your responses. For more information, see the U.S. Department of Labor OFCCP guidance.

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