ERP Support and Compliance Manager

Job Posting Title

ERP Support and Compliance Manager

Description

Note- This is an Onsite requirement based out of San Diego, CA.

POSITION OVERVIEW : ERP Support and Compliance Manager POSITION GENERAL DUTIES AND TASKS : ERP Support and Compliance Manager

Responsibilities :

• Oversee the support function, including incident, problem, change, and release management across domains (ERP / COTS / Custom Apps)
• Be single point of contact for support and escalation point for all applications
• Regularly interact with customer group managers and IT managers to take feedback and understand concerns
• Coach team members in support process and activities
• Identify areas for problem management and plan for implementation
• Lead continuous improvement activities to reduce incidents, identify automation opportunities and drive innovation
• Mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs
• Ensure project SLAs, KPIs targets are met. Ensure compliance to SOX process for changes
• Prepare project status reports, metrics and present to customer stakeholders
• Collaborate with IT and business stakeholders
• Ensure maintenance of accurate support documentation, runbooks and known error database
• Understand SOX requirements and work with SOX lead to ensure compliance to SOX for support and development process
• Participate in internal and external SOX audits
• Review and approve changes in ITSM tool

Skills :

Nice to have :