Family Health Services Program Manager

Family Health Services Program Manager

Working title : Family Health Services Manager

Position #(s) : Program Manager 3

Classification title : Public Health Services

Division : Client Health Services

Program : Family Health Services

Reports to : Sr. Director Client Health Services / Nursing

FLSA status : Exempt : Full-Time

Wage Range : $71,797 to $92,291 annually; depending on number of years of transferrable experience and internal equity

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Family Health Services (FHS) provides education, medical case management and connection to resources for pregnant women, children and families. Alone or in combination, a team of nurses and resource workers help families reach their goals and improve their family's life, health, and safety. This is a grant funded program which is subject to annual renewal.

The Family Health Services Manager is responsible for managing the daily operations of Family Health Services including Parents as Teachers, Maternal Child Health, KidsFirst, and Nurse Family Partnership. This position manages and builds relationships between the community, staff, providers and clinics. The manager brings content expertise and knowledge surrounding the program elements, deliverables and metrics. This position provides coaching, mentoring and supervision to assigned staff while ensuring program fidelity and grant deliverables. Work is performed to ensure efficiency of program delivery, incorporating integrity and innovation to ensure a high level of customer service.

A. Program Management 50%

• Direct, supervise and evaluate work activities of personnel in the department.
• Work in collaboration with Human Resources when recruiting, hiring, and onboarding; encountering behavior, performance, or reliability issues; and when staff request extended leave, or work accommodations.
• Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems.
• Ensure program and agency policies and procedures are being followed.
• Develop and implement organizational policies and procedures for the service line and public health services.
• Plan, implement, and administer programs and services in public health services including personnel administration, training, and coordination.
• Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
• Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
• Attend meetings, conferences, workshops and training sessions, and review publications and audio-visual materials to become and remain current on principles, practices and new developments related to the field.
• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Generate and interpret reports and other pertinent information to share with staff and utilize for quality improvement strategies.
• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
• Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
• Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
• Develop instructional materials and conduct in-service and community-based educational programs.
• Excellent internal communication with other RiverStone employees and providers to ensure efficiencies and quality customer service.
• Willingness and ability to ensure quality work, support of others and participate in quality improvement processes.
• Represent RiverStone Health in meetings, trainings or public events when needed.

B. Supervision and Leadership Responsibilities 45%

Non-Essential Functions / Other duties as assigned 5%

Minimum Qualifications

Preferred Qualifications :

Required Certificates, Licenses, Registrations :

Knowledge, Skills, and Abilities :

Customer Service Excellence :

Supervision :