Hotel Assistant Manager

Position Purpose and Summary :

The Assistant General Manager ("AGM") assists the General Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The AGM is hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace. The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Major / Key Job Duties :

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are properly onboarded, trained and complete ESU required training timely.
• The associate must p romote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Upholds and drives compliance with policies, rules, and standards (including but not limited to the safety and security guidelines) at the property level.
• Ensure associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Serves as first level of management contact for guest service issues. Resolves guest issues in a timely manner and determines whether to escalate to GM / MUGM as needed.
• The AGM must demonstrate professionalism and embrace ESA's service culture and treat all guest s and associates with the utmost of respect and kindness.
• Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs.
• Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Other Duties :

Ensures that clean rooms, guest and associate satisfaction are top priorities.

BENEFITS

Optional Employee Paid - Voluntary Benefits

COMPENSATION

Pay range information for the position you are applying for is below.

Disclaimer : Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.