IT Operations Manager

It Operations Manager

TEKsystems client in the Finger Lakes area is seeking an IT Operations Manager on a contract to hire basis. An ideal candidate will have experience with higher level technical support, along with experience leading teams within a medium to large sized organization.

Role Overview

Seeking a strategic, hands-on Manager of Desktop Services to lead a high-performing team of 20+ supporting field desktop services, server and application support across multiple hospital campuses and outpatient facilities. This role is critical to maintaining and evolving our end-user technology environment, supporting thousands of clinical and administrative staff. Primary responsibility will include long-term planning, and specialized projects that enhance the digital experience for our customers.

Key Responsibilities

Team Leadership & Operations

• Lead, mentor, and manage a team of 20+ desktop support technicians across multiple sites
• Oversee scheduling, performance evaluations, and professional development
• Ensure timely resolution of service requests and incidents with a focus on customer satisfaction

Technical Oversight

Project Management & Innovation

Compliance & Documentation

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

5+ years of desktop support experience, with at least 2 years in a leadership role

Experience in healthcare IT environments strongly preferred

Strong knowledge of Windows OS, Active Directory, MDM tools, and ticketing systems

Skills

Project management, Infrastructure projects, Infrastructure network, Servicenow, Infrastructure, Operational management, Windows, Operations management, Desktop, Applications

Additional Skills & Qualifications : Must be located in the Finger Lakes Region : on-site between Geneva and Canandaigua required.

Pay and Benefits

The pay range for this position is $45.00 - $55.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Geneva, NY.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

Information About TEKsystems

TEKsystems is a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.