Manager, New Verticals - Retail Strategy & Planning

Retail Strategy & Operations Manager

The New Verticals team at DoorDash is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. We are shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more!

About the Role

As a Manager on the Retail Strategy & Operations team, you will own how data powers the shopping experience for DoorDash's retail customers from what information we surface about products to how customers decide what to buy. You will work across Strategy & Operations, Product, Engineering, Analytics, and Marketing to ensure customers have the context, confidence, and clarity they need to make purchase decisions directly on DoorDash. You will be responsible for determining what data we need, sourcing it from internal and external partners, and ensuring it flows all the way through to an amazing customer experience. Your work will bridge product data, social proof, and customer behaviorshaping how items are presented and evaluated across retail categories like beauty, home improvement, electronics, and more. You will design scalable processes that transform raw data into differentiated customer experiences, helping shoppers understand what they're buying and why it's right for themwithout ever leaving the platform.

This role requires a deep technical fluency and comfort operating in data. SQL is a must and track record of building and coopting the tools you need to be successful is a huge plus. You're excited about this opportunity because you will

• Strategize. From first principles, you'll develop the optimal strategy for best serving our customers, partners, and brands.
• Operate. Own tracking dashboards and manage week over week metrics that you've defined to measure success.
• Analyze. Use SQL and analytical tools to understand how product and social data shape the customer journey from discovery to decision and identify opportunities to improve data quality and conversion.
• Experiment. You'll transform strategies into operational experiments that create measurable and actionable outcomes.
• Build. You'll have your fingerprints all over DoorDash's retail experience. You'll be ambitious to create the best consideration experience in commerce while getting 1% better every day.

This means everything from high-level strategy to operational details.

We're excited about you because

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only : We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and / or promotion process, we provide Covey with job requirements and candidate submitted applications.

Compensation : The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page.

Our Commitment to Diversity and Inclusion : We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.