UX Researcher

FocusKPI is looking for a User Researcher to join one of our clients, a high-tech SaaS company.

The client is seeking a UX Researcher to join a cross-disciplinary team of product managers, designers, user researchers, writers, and software engineers, with the goal of increasing users' awareness and proactivity in improving their health. This role will involve working on innovative health applications, from concept to launch, utilizing a range of research methodologies, including in-depth interviews, usability testing, observation, and contextual inquiry, to deliver high-quality research with impactful recommendations. They use an iterative research and design approach in the lab, and thus, the ideal candidate will feel comfortable with running multiple studies with a healthy dose of ambiguity. The team’s iterative approach is fast-paced, utilizing collected data and insights to answer key questions, reduce ambiguity, and drive the design and product direction towards a successful product release.

You must be able to demonstrate the ability to run a study from end-to-end : to align on study goals with various stakeholders, execute remote and / or in-person studies, and analyze data to write and present a report that is easy for diverse stakeholders to consume with relevant, actionable, and succinct recommendations.

You are a reliable teammate who supports the needs of other functions and recognizes the value of collaborative work towards a common goal : creating products that serve user needs. They advocate for the user, recognize constraints, and are forward-thinking about building the best experience.

Work Location :  Mountain View, CA (on-site 4 days a week)

Duration :  6-month contract; hybrid role

Pay Range :  $95 / hr to $105 / hr

No C2C resumes are considered

Responsibilities :

Meeting with key stakeholders (PM, Head of User Experience and Human Factors, Regulatory Affairs, Head of Engineering) to understand key milestones for product development.

Working with recruiting vendors to recruit participants for a study (includes writing a screener, securing budget approval, and communicating with the recruiting vendor leading up to the study).

Writing study plans that use appropriate methods to answer the key research questions and include key information for the upcoming study.

Independently moderating user-research studies.

Quickly synthesizing research findings into insights that stakeholders (e.g., product, design, writing) can understand and act on.

Preparing report presentations and communicating research findings to a broad team of stakeholders.

Working with product, writing, design, and development teams to guide the development of products / prototypes to support further testing and prompt key decisions to be made.

Collaborating with other team members to build applications for cutting-edge smartphone and wearable solutions, including collaborations.

Helping provide documentation that includes a human factors validation plan, using related risk analysis, and tracking all recommendations made during the formative studies.

Using research insights to help establish a roadmap for health strategy, with a forward-thinking vision of how our health products and services can best fit into users’ lives.

Leading, mentoring, and guiding other researchers on the team by providing constructive feedback and reviews on research reports and during collaboration sessions.

Work with your Manager on research priorities.

Necessary Skills and Attributes :

Self-motivated individual with the ability to thrive in a team-based or independent environment.

Detail-oriented with strong organization skills.

Ability to work in a fast-paced environment.

Limited supervision and the exercise of discretion.

Fluency in best practices for user experience and user research.

Ability to communicate research findings clearly to different audiences using excellent written, verbal, and presentation skills.

Flexible entrepreneurial spirit, can think creatively, and enjoys working collaboratively to find solutions in either ambiguous situations or within constraints.

Ability to run a study and provide actionable recommendations quickly.

Results-driven.

Qualifications :

7+ years of UX Research / Human Factors experience with a Bachelors degree, or 3+ years of UX Research / Human Factors experience with a Masters degree.

Minimum of a Bachelor's degree.

Educational background in research-related domains, Human-Computer Interaction, Human Factors, Anthropology, or comparable industry research experience, or equivalent combination of education, training, and experience.

Experience leading several research studies from end to end and throughout the development life cycle.

Experience using a variety of research methodologies (e.g., usability testing, observation, in-depth interviews, surveys, etc.)

Experience working closely with design and product functions.

Preferred Qualifications :

Experience conducting user research on consumer health products and developing products in the health, wellness, and / or medical space.

Experience with products that seek to motivate users to make healthy behavior changes.

Experience using measures to evaluate the success of the iterative design approach.

Experience mentoring and leading researchers.

Experience conducting research on consumer devices such as smartphones, smartwatches, and other wearables.

Experience running prototype software on mobile devices and remotely via video conference.

Experience with a variety of methodologies, usability, in-depth interviews, observation, contextual inquiry, etc.

No C2C resumes are considered

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusettss.

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