Utilization Reviewer

Job Description

Job Description

Company Description

Join Our Care Management – Where Innovation Meets Compassionate Care

Are you passionate about making a meaningful impact in both clinical and behavioral health? Our department stands out for its innovative, patient-centered approach and unwavering commitment to compassionate care. We are currently seeking a dedicated Utilization Reviewer to join our dynamic team.

Why Choose Capital Region?

• Professional Growth :  We invest in your future with robust continuing education support—both internal and external—tailored to your career goals.
• Collaborative Culture :   Our team thrives on interdisciplinary collaboration, open communication, and a shared mission. We celebrate each other’s contributions and foster a true sense of belonging.
• Employee Wellness :  We prioritize the well-being of our staff by promoting mental health resources, strong EAP services, and a healthy work-life balance in a supportive environment.
• High Reliability Organization (HRO) Journey :  As part of our commitment to excellence, we are transforming into a High Reliability Organization, embracing new practices and tools that elevate the quality of care for our patients—and each other.

If you’re looking for a workplace that values innovation, teamwork, and professional development, we invite you to be part of our journey.

Apply today and help us shape the future of behavioral health care.

Job Description

Location : Largo, MD - Onsite

Hours : 8am- 4 : 30pm, rotating weekends and some holidays.

General Summary

Under general supervision, provides utilization review and denials management for an assigned patient case load. This role utilizes nationally recognized care guidelines / criteria to assess the patient’s need for outpatient or inpatient care as well as the appropriate level of care. The role requires interfacing with the case managers, medical team, other hospital staff, physician advisors and payers.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by staff assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1.           Performs timely and accurate utilization review for all patient populations, using nationally recognized care guidelines / criteria relevant to the payer.

2.           Communicates with clinical care coordinators, physician advisor, medical team and payors as needed regarding reviews and pended / denied days and interventions.

3.           Supports concurrent appeals process through proactive identification of pended / denied days. Implements the concurrent appeals process with appropriate referrals and documentation.

4.           Ensures appropriate Level of Care and patient status for each patient (Observation, Extended Recovery, Administrative, Inpatient, Critical Care, Intermediate Care, and Med-Surg).

5.           Reviews tests, procedures and consultations for appropriate utilization of resources in a timely manner.

6.           Conducts HINN discussions / Observation Education.

7.           Collaborates with Clinical Care Coordinators concerning Avoidable Days Collection.

8.           Ensures Regulatory Compliance related to Utilization Management conditions of participation.

9.           Assures appropriate reimbursement and stewardship of organizational and patient resources.

10.         Pursues and reports opportunities to improve reimbursement.

11.         Collaborates with admitting specialists regarding authorization policies and procedures of third party payers.

12.         Remains current on clinical practice and protocols impacting clinical reimbursement.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

1.           Takes action to correct observed risks to patient safety.

2.           Reports adverse events and near misses to appropriate management authority.

3.           Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

Qualifications

Licensure

Licensure as a Registered Nurse in the state of Maryland, or eligible to practice due to Compact state agreements outlined through the MD Board of Nursing, is required

Education

Bachelors in Nursing required.

Experience

One year of experience in case management or utilization management with knowledge of payer mechanisms and utilization management is preferred. Two years’ experience in acute care and four years clinical healthcare experience preferred. Certified Professional Utilization Reviewer (CPUR) preferred. Additional experience in home health, ambulatory care, and / or occupational health is preferred.

Knowledge, Skills and Abilities

1.           Highly effective verbal and written skills are required.

2.           Strong communication skills, self-confidence and experience in working with physicians are required.

3.           Excellent analytical and team building skills, as well as the ability to prioritize and work independently are required.

4.           The ability to work collaboratively with other disciplines is required.

5.           Ability to work with Hospital / Utilization Management and related software programs is required.

6.           Knowledge of utilization management is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

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