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Manager

Manager

Hillco Realty ManagementHighland Park, IL, US
7 days ago
Job type
  • Full-time
Job description

Job Description

We are seeking a dynamic, hands-on Operations Manager to oversee a diverse portfolio within our family owned holding company. This role provides operational leadership across 12–15 multifamily properties, a high-volume café, and five boutique retail locations (clothing, home goods, and toys). The Operations Manager will work directly with the President and play a critical part in driving performance, improving processes, and supporting employees across each business line.

If you love variety, thrive in a fast-paced environment, and enjoy balancing strategic oversight with day-to-day operations, this role offers a rare opportunity to make an impact across multiple growing businesses.

What You’ll Do

Real Estate (Multifamily)

\t

  • \tOversee operations for 12–15 local properties; directly manage some and support / coach property managers at others.

\t

  • \tDrive strong occupancy, resident satisfaction, and property performance.

    • \t

  • \tManage vendor relationships, maintenance standards, budgets, and capital improvements.

    • \t

  • \tEnsure all properties meet safety, code, and regulatory requirements.

    • Café Operations (High Involvement)

    \t

  • \tProvide direct daily oversight of café leadership and staff.

    • \t

  • \tSupport staffing, training, food safety, quality control, scheduling, and inventory.

    • \t

  • \tMonitor financial performance, including margins, labor, and costs of goods.

    • \t

  • \tMaintain brand standards and exceptional customer experience.

    • Retail Operations (5 Stores)

    \t

  • \tProvide indirect oversight to store managers across clothing, home goods, and toy retail locations.

    • \t

  • \tReview sales trends, staffing needs, inventory planning, and merchandising execution.

    • \t

  • \tSupport store leaders in meeting operational and financial goals.

    • Company-Wide Leadership

    \t

  • \tServe as the central operational hub across all business units.

    • \t

  • \tBuild and improve SOPs, reporting processes, and communication between teams.

    • \t

  • \tAssist with budgeting, forecasting, and special projects such as openings or renovations.

    • \t

  • \tRecruit, train, and develop staff across divisions.

    • Who You Are

    \t

  • \t3+ years of multi-site operations experience (property management, hospitality, retail, or a blend).

    • \t

  • \tStrong leadership and communication skills with the ability to influence across teams.

    • \t

  • \tHighly organized and hands-on; willing to be physically present at properties, the café, and retail stores.

    • \t

  • \tComfortable balancing strategic planning with daily operational problem-solving.

    • \t

  • \tIntegrity, accountability, and a genuine passion for elevating teams and creating great customer experiences.

    • Why Join Us

    \t

  • \tHigh-impact role with direct visibility to the President and ownership team.

    • \t

  • \tOpportunity to shape a growing portfolio of real estate, retail, and hospitality brands.

    • \t

  • \tCompetitive salary + performance incentives

    • \t

  • \t

    • How to Apply

    Please submit your resume and a brief cover letter outlining your relevant experience and why this role interests you.

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    Manager • Highland Park, IL, US

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