Director of Student Accounts

Primary Purpose The Director of Student Accounts oversees all aspects of student billing, collections, and customer service related to student financial accounts.

This role ensures accurate and timely processing of tuition, fees, payments, and 1098-T tax forms while maintaining compliance with institutional policies, federal regulations, and generally accepted accounting principles (GAAP).

The Director leads the Student Accounts team and collaborates across departments to support institutional goals for student success, financial stewardship, and retention.

Essential Duties and Responsibilities :

• Student Billing & Account Management : Oversee the creation and distribution of tuition and fee bills.
• Ensure accurate posting of charges, payments, refunds, and financial aid.
• Manage third-party billing, payment plans, and sponsored accounts.
• Coordinate student account holds and clearances with the Registrar and Financial Aid offices.
• Oversee the accurate and timely processing of IRS Form 1098-T for all eligible students.

Collections & Compliance :

Customer Service :

Leadership & Operations :

Reporting & Reconciliation :

Collaboration :

Participate in campus-wide initiatives related to student retention, affordability, and success.   Minimum Qualifications :

Ability to interpret and apply complex policies and regulations.