IT Support Technician

OB DESCRIPTION

Position : IT Support Technician

Location : Wilson, NC

Job Type : On-site (100%)

Reports to : Site Manager

Department : North American Operations Information Technology

Position Purpose : To provide support for the customer and work with customer IT department to maintain systems and equipment.

Essential Duties and Responsibilities :

• Demonstrates the values and business principles of Leadec.
• Works safely at all times.
• Ensure compliance and promote a culture based on safety, operational excellence, innovative thinking, and high-quality customer service.
• Foster an environment of continual learning.
• Drive safety prevention as a personal responsibility.
• Develop and retain a "Best in Class" team through selection, assessment, development, and recognition.
• Maintain high ethical standards and an appropriate level of confidentiality.
• Perform other duties as assigned by the Supervisor.
• Serving as the first point of contact for IT network support within the organization.
• Install, test, and label Ethernet / Fiber.
• Diagnosing and troubleshooting hardware issues.
• Repairing and replacing damaged components.
• Ensuring the security of network with proper installation following BICSI standard.
• Supporting projects to the entire plant.
• Maintain and install hardware. (Access Points, Switches, cameras, printers, monitors, computers, etc.).
• On some occasions, manufacture and modify structures for installing equipment.
• Process camera installation, build cameras brackets, and assemble cameras for installation.
• Troubleshooting fiber optic and repair.
• Install IDF boxes.
• Run conduit for installation of IDF box, Nema boxes, and network drops.
• Demolition of old equipment to provide clean installation.
• TV installation brackets and support.
• And everything to keep the plant running.
• Help IT tech with daily trouble calls.
• Adhering to and supporting all EHS and Quality objectives, in accordance with ISO 14001, 45001 and 9001 respectively.
• All other duties as assigned by Leadec manager.

Competencies :

Managing Tasks

Open Communication

Self-Management

Knowledge, Skills, and Abilities :

Communication Skills - Ability to communicate with all levels of Leadec and customer employees.

Language Ability Talking to others to convey information effectively.

Customer Service Orientation- Satisfying customers.

Adaptability- Willingness to deal with unexpected challenges or circumstances.

Problem Solving- Defines complex problems and brings about viable solutions.

This position requires the person to be a highly organized, self-motivated individual who can work independently as well as work well with others.

Must be able to manage multiple tasks and priorities and easily adapt to changing situations.

Proficient in computer skills.

Position Qualifications :

IT certification or 2 years' experience required.

Must be able to interact with customers and employees at all levels.

Work 8-hour shift, Monday-Friday.

Work weekends as needed.

Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the key actions of the job :

Required to talk and / or hear in an office & industrial setting (noise level is moderate). Frequently required to stand and walk on concrete surfaces for 4 -12 hours. Occasionally required to reach with hands and arms; lift; climb or balance; kneel, crawl, stoop, or crouch.

Vision requirements : close vision, distance vision, peripheral vision, and depth perception and focus adjustment.

Work is performed in an office and industrial-manufacturing environment with significant time spent working on a computer or at a desk.

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location : In person

As described in the job description