Customer Success Manager

A company is looking for a Customer Success Manager (Scale) to manage a large portfolio of SaaS customers.

Key Responsibilities

Manage a high-volume portfolio using one-to-many communication strategies and CRM tools

Monitor churn risk and deploy automated renewal readiness campaigns

Identify upsell and expansion opportunities through targeted engagement strategies

Required Qualifications

3+ years of experience in Customer Success or Account Management within a B2B SaaS environment

Proven experience in a customer-facing role with a focus on identifying systemic trends

1+ years of hands-on experience with AuditBoard or similar GRC platform (preferred)

Familiarity with customer success tools like Gainsight or Salesforce (a plus)

Self-motivated with a process-first mentality and ability to manage ambiguity