Sales Associate (Los Angeles)

About the job

Join the House of AMOUAGE

Are you ready to represent and elevate our brand at the iconic House of AMOUAGE? We are looking for a passionate Sales Associate to deliver exceptional service, embody our heritage, and create memorable experiences for our clients

Your Mission

As an Associate at AMOUAGE, you will play a key role in creating a warm and inviting atmosphere for every client who walks through our doors. You will guide customers in discovering their ideal Amouage fragrance, offering tailored recommendations that reflect both their personal style and our brands heritage. Beyond product knowledge, you will embody the spirit of exceptional service ensuring each interaction is memorable, meaningful, and reflective of the luxury experience that defines AMOUAGE

Your Impact

• Provide extraordinary customer service with the ability to develop meaningful and loyal client relationships.
• Build and maintain client data base through consistent follow-up with clients, scheduling appointments for new launches, replenishing stock and inviting to store events.
• Brand Ambassador, communicating inspirations and stories behind each product. Ability to talk confidently about ingredients, product knowledge and use selling techniques to appeal to the customer needs, using add-on techniques to sell more than one item to every customer.
• Collect and enter all client details to enter to our CRM system and update as required.
• Contributes towards the store reaching and exceeding weekly, monthly and annual objectives, and sales goals; also responsible for reaching and exceeding personal sales goals.
• Ability to manage basic store operations : processing shipments / transfers in a timely manner, merchandising goods on sales floor, maintain perfect visual standards, aware of inventory / shortage concerns and communicate any replenishment needs.
• Be involved in stock control, counting stock, and maintaining stock integrity for the store.
• Being responsible and accurate for processing cash and card payments, balancing cash registers with receipts.
• Follow company dress code as well as company and mall guidelines and policies.
• Reporting discrepancies and problems to the supervisor / manager.
• Ability to deal with customer refunds and or exchanges.
• Keeping the store and stock room / back-office tidy and clean, dusting, cleaning shelves, props etc. mopping floors etc.
• Ability to communicate effectively with customers, peers and management and create strong partnerships
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Partners with store management to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable shopping environment
• From time to time, you may be asked to attend an event, represent the brand on a Podium in a positive and professional manner.
• Follows store opening / closing procedures
• All other duties as assign

Your Journey With Us

The House of AMOUAGE, has been on an aggressive growth trajectory within the fast-growing ultra luxury perfumes segment, unlocking tremendous personal and career development opportunities for our team members across multiple locations including Muscat, Dubai, New York, Seoul and Kuala Lumpur. We foresee the incumbent of this role to grow in this opportunity together with AMOUAGE.

Your Expertise

The AMOUAGE Advantage

Join a House that has been creating luxury fragrance experiences since 1983. At AMOUAGE, you'll be part of a legacy that combines artisanal craftsmanship with modern innovation, bringing extraordinary olfactory experiences to clients worldwide.