Quality Assurance Specialist

Quality Assurance Specialist

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Quality Assurance Specialist is responsible for ensuring consistent service quality by conducting comprehensive onsite quality assurance audits for all lines of business within the USS portfolio. This role exercises discretion and independent judgment in interpreting organizational standards and policies to evaluate service performance, identify areas for improvement, and provide recommendations for corrective actions. This role serves as a critical liaison between operations, customers, and management by providing actionable insights, maintaining brand integrity across assets, and supporting continuous improvement initiatives.

Essential Functions :

• Conduct unannounced onsite quality control audits to assess service delivery, cleanliness, branding compliance, and asset condition.
• Apply company policies, procedures, and operational standards to evaluate field performance and customer experience.
• Document audit findings in clear, detailed reports, including photos, service records, and deficiency notes.
• Develop and recommend corrective actions and service improvement plans based on inspection outcomes.
• Communicate audit results to internal stakeholders and customers with a focus on transparency, issue resolution, and continuous improvement.
• Ensure all USS units are properly branded and maintain current service records, decals, and regulatory compliance.
• Identify and report recurring service or materials deficiencies that may require escalation or systemic fixes.
• Collaborate with operations, sales, and field service teams to resolve customer concerns related to service quality or compliance.
• Plan and prioritize daily inspection routes and documentation responsibilities to meet organizational goals.
• Support company-wide initiatives for quality assurance, training, or service enhancement as assigned.
• Travel up to 75%.
• Valid Driver's License (required).
• Perform other duties and projects as required.

Supervisory Responsibilities :

This position has no supervisory responsibilities.

Qualifications : Min / Preferred :

Education Level :

Minimum High School or GED or equivalent combination of education and experience

Experience :

Minimum of 2 years of related quality assurance, service delivery, or field operations experience. Prior experience in service-based industries such as sanitation, logistics, or facilities preferred.

Additional Knowledge, Skills, and Abilities :

Proven ability to exercise discretion and sound independent judgment

Strong customer service orientation and conflict resolution skills

Excellent verbal and written communication skills

Ability to build effective relationships across all levels of the organization

Meticulous attention to detail and strong observational skills

High level of organization and time management

Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with audit or field service software is a plus

Ability to work independently with minimal supervision in a field-based role

Physical Requirements :

Sit while driving and stand while servicing products

Use hands and fingers to handle, control or feel objects tools or controls

Repeat the same movements

See details of objects that are less than a few feet away and also at greater distance

Speak clearly so customers can understand

Hear sounds and recognize the difference between them

Walk up to 30 minutes at a time without exertion

Enter and exit equipment by stepping and kneeling

Lift up to 40lbs from your waits to your shoulders

Crouch and squat

Push 100lbs and pull 100lbs horizontally

Benefits Summary :

All full-time employees working an average of 30 hours or more per week are eligible for the following :

Holiday & Paid Time Off (pro-rated for Part-Time employees)

Medical / Pharmacy

Dental

Vision

Employer-Paid Short-Term Disability

Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

Voluntary Employee Life & Accidental Death and Dismemberment

Voluntary Spousal Life

Voluntary Dependent Life

Voluntary Hospital Indemnity, Accident and Critical Illness

Commuter / Transit Account

Voluntary Long-Term Disability

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Health Savings Account with company contribution

401(k) with employer match

Employer-Paid Employee Assistance Program (EAP)

Employee Discounts

Salary Range : $54,600.00 $79,200.00 / year

Pay Transparency Statement : At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement : United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to : race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.