Patient Care Advocate - Part-time (Benton Harbor)

Essential Functions and Responsibilities

Sales Responsibilities

• Must be available nights and weekends
• Ensures the consistent delivery of an exceptional customer experience
• Assists customers in product selection based on defined treatment plans and product availability
• Achieves daily / weekly sales objectives by fulfilling customer requests and looking for opportunities introduce new and alternative products
• Continually develops communication and service skills to increase sales and generate positive reviews
• Educates customers on product attributes and usage
• Ensures customers are accurately logged into the patient tracking system
• Performs sales transactions in compliance with all regulations governing the sale of cannabis products
• Completes accurate sales documentation
• Ensures transactions are entered in point-of-sale and inventory management systems in compliance with state regulations
• Assists in maintaining a safe, clean, and organized dispensary environment
• Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and service
• Complies with all safety and security protocols for dispensary staff
• Performs administrative tasks (customer profile completion, sales tracking, etc.) as required
• Answers phones, responds to voicemail, and takes phone orders
• Establishes on-going relationships with dispensary customers
• Completes customer profiles to assist in future sales and service opportunities
• Maintains knowledge of new and existing products via vendor training, documentation, and cross-training with management, pharmacists, and senior sales consultants

Cultural Responsibilities

Computers and Technology

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of thosean employee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product. Ability to maintain a stationary sitting or standing position for up to eight hours in a day based on business needs and sales volume; and ability to bend and retrieve products from lower shelves. This role also enters information into sales and tracking systems requiring hand dexterity and the ability visually verify correct product information

Qualifications

Were looking for passionate, people-first team members who thrive in a fast-paced environment! As a Patient Care Advocate (PCA), youll be the face of our brand, delivering an outstanding customer experience from start to finish. Youll ensure every interaction is not only compliant with state regulations but also warm, welcoming, and memorable.

From listening to customer needs, guiding them through the sales process, and ensuring transactions are accurately recorded in our POS and inventory systemsyoull play a vital role in creating trust and building lasting connections.

Flexibility is key : our patients rely on us nights, weekends, and everything in between, so were looking for advocates who can adapt and show up when theyre needed most.

Most importantly, youll embody our culture and brand imagebringing positivity, professionalism, and passion to every shift.

Salary

$16.50 USD per hour

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