Cisco Firepower Engineer

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Hello, I am Kishore Mandaloju from TechnoGen Inc., we are collaborated with US based Clients and working for different positions from past many years and placed many of the consultants. I am currently looking End User Computing Engineer IV for one of our clients. Below is the job description for your review. Please let me know if you would be interested and please attach your updated resume at kishore.m

Role : End User Computing Engineer IV

Location : Dallas, TX (Hybrid- 2 days onsite in a week)

Hire Type : Contract

Overview :

The End User Computing Engineer IV, under the general direction from the Lead End User Computing Engineer, will focus on the support of critical services, with an emphasis on becoming a subject matter expert on more than one. Additionally, these engineers will focus on sustainability and improvement of processes, including any or all of the following duties : environment architecture / re-architecture along with task automation to improve process efficiency, basic project management tasks, mentorship of lower level engineers, documenting managed environments, evening and weekend deployments, maintenance of ticketing queues, audit and compliance remediation, balancing multiple projects across more than one team and senior escalation for after-hours production issues.

Summary :

• Participate in company provided training and perform independent training as appropriate
• Resolve incident management tickets as they arise and ensure timely resolution
• Conduct audit compliance assessments and initiate corrective actionProvide technical support for projects as directed
• Perform critical system changes after business hours
• Adhere to all company authored policy, procedure and standards documents
• Author policy, procedure and standards documents based on industry best practices and personal research and experience
• Work closely with End User Computing technology and service peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stakeholders, business partners, external customers, and third party organizations are met and / or exceeded
• Transfer knowledge via documentation and training to End User Computing operations teams
• Participate in an on-call support rotation for providing after-hours support

Day to Day job Duties :

Basic Qualifications :

Nice to Have :

If this position doesn't align with your experience or you're not currently exploring new opportunities, we'd really appreciate it if you could share it with any friends or colleagues who might be a good fit.