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Assistant Manager

Assistant Manager

Beau Jo's Colorado Style PizzaIdaho Springs, CO, US
14 hours ago
Job type
  • Full-time
Job description

Assistant Manager

The Beau Jo's Assistant Manager (AM) assists the General Manager (GM) in the day-to-day operations of the restaurant. This can include maintenance, appearance, customer relations, and staff. The AM is also responsible for maintaining standards for quality, service, safety, and sanitation. You are the restaurant's ambassador in the local community and will strive to encompass and understand localities for your restaurant in coordination with your GM, support departments, and your Operations Team.

Work Activities

The work activities include but are not limited to :

Recruitment / Onboarding

  • Assist in interviewing, and the hire of non-managerial restaurant staff
  • Ensure proper interviewing is completed and discussed with the GM to identify the best candidates for the open position
  • Assist in ensuring onboarding is completed for new hires and rehires within 3 calendar days

Training

  • Assist in the implementation of training and train all restaurant staff on Beau Jo's Management Companies standards, best practices, and policies.
  • Determine when new training or re-training opportunities are needed in coordination with your GM and supporting departments for yourself and the staff.

    • Restaurant Operations

  • Participate in regular store meetings.
  • Optimize profit margin by controlling costs
  • Order, receive, and rotate product as necessary
  • Process vendor invoices
  • Scheduling employees as delegated using ScheduleFly to ensure proper shift coverage during times of high demand and low demand
  • Enforcing food handling regulations and other guidelines to increase guest safety and food consistency
  • Promoting and coordinating restaurant events and finding ways to bring in more customers
  • Handling customer complaints or escalating (as needed)
  • Engaging daily with customers to ascertain feedback regarding menu items and desires for future considerations
  • Resolving staff concerns and complaints, documenting attendance, performance / behavioral, and safety concerns or escalating as needed
  • Completing necessary (e-)paperwork with high attention-to-detail such as sales, inventory, and staff reports
  • Adherence to Beau Jo's Management Company's standards, quality expectations, procedures, and safety initiatives
  • All other reasonable duties as assigned by the GM

    • Tools & Equipment Used

  • Microsoft Office Suite
  • Printer
  • Printer / Scanner
  • Calculator
  • Computerized cash registers (Toast)

    • Job Context

    The AM will be scheduled and work a minimum of 45+ hours weekly. Each restaurant will have their own set-up and design which includes stairs, uneven flooring, and slippery conditions. Each location has at least one (1) general manager and two (2) assistant managers (depending on size), you will additionally have front of the house and back of the house employees. While occasional sitting will be required, walking and lifting up to 25 lbs. will be needed. Working hours are determined by the needs of the Company and the restaurants as well as scheduled events. You will lead by example to all staff to include your professionalism, appearance, and leadership skills.

    Work Performance

    The AM will be evaluated on a quarterly basis by the VP of Operations, Area Manager and General Manager. Your performance is measured on :

  • Ability to be organized, multi-task, and prioritize during periods of stress, while remaining patient and focused
  • Customer Service skills and ability to resolve customer concerns / complaints
  • Labor costs (%), Safety Incidents (%), Food & Alcohol Sales (In-Store & To-Go)
  • Each location has assigned metrics that will be communicated with you
  • Customer reviews & secret shopper feedback

    • Job Competencies

    Upon hire, the Assistant Manager must :

  • Have a high school diploma or equivalent a / o a minimum of 1 year of recent restaurant management experience with proven results
  • Have a valid driver's license
  • Understand profit and loss statements
  • Be skilled in Microsoft Office Suite
  • Be accessible and available during restaurant operating hours

    • After hire or within 60 days of hire, the Assistant Manager must :

  • Learn Beau Jo's Management Companies policies and procedures
  • Ability to successfully complete 80-90% of the Management Training Checklist to include Additional Training
  • Complete Training for Intervention Procedures (TiPS) and Pass

    • COMPENSATION :

    The annual salary for this role is $56,485.00 paid on a bi-weekly basis.

    FULL-TIME BENEFITS :

  • Medical (Employer pays 70%)
  • Dental
  • Vision
  • 401k
  • 50% Employee and 30% family discounts
  • Loveland and Gold Passes-accepted locations Ski Passes
  • Flexible scheduling
  • Paid vacation
  • Colorado Paid Sick Leave

    • APPLICATION INFORMATION :

  • This application will remain open until filled.
  • Interested candidates can apply through this job posting or at Beau Jo's

    • Beau Jo's is committed to providing a workplace free from discrimination or harassment. We expect every member of Beau Jo's community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

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    Assistant Manager • Idaho Springs, CO, US