Operations Manager

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Core Roles and Responsibilities:

• Process customers' purchasing orders and logistics plans to optimize shipment into loads, tender freight to third-party carriers (15%)
• Prepare and develop detailed logistics plans and actively communicate with customers to keep them abreast of the shipments (15%)
• Prepare international logistics reports for management's review by tracking, processing overnight shipment, auditing, researching and troubleshooting logistics operational issues (10%)
• Analyze and evaluate international logistics plans in compliance with KPI ("Key Performance Indicators") (10%)
• Record daily logistics logs and tracking records to maintain logistics records (10%)
• Investigate load exceptions and report issues to manager (10%)
• Coordinate inbound shipment distribution centers and customers in compliance with their orders and request multiple carriers (10%)
• Monitor and track orders, pickup and delivery appointments are made between receiver and customer to ensure on-time delivery and completion (5%)
• Maintain and develop strong internal and external working relationships with all carriers and customers by providing logistics solutions; (5%)
• Ensures that all logistics processes including the import/export of materials, parts and product in compliance with US Customs regulations and documentation requirements; (5%)
• Prepare reports and documents for logistics operations, such as reports of order routings status, consolidation potential and estimated shipping dates (5%)
• Supervise and direct the daily activities of the shipping and receiving team, including task assignment, performance management, training, and exercising authority to make or recommend decisions regarding hiring and disciplinary actions
• Coach and mentor team members to enhance individual and team performance, foster a culture of accountability and safety, and implement process improvements to optimize warehouse logistics operations.
• Develop and enforce standard operating procedures (SOPs) for logistics and warehouse operations, ensuring compliance with company policies, safety regulations, and quality standards while leading cross-functional collaboration to resolve escalated issues.
• Sorting and input of rework inventory; monitoring and managing completion performance
• Review and reduction management of long-term inventory status
• Preparation and reporting of regular (daily/monthly/semi-annual/quarterly) inventory audits
• Assessment and supplementation of workforce shortages; reporting of operator deployment plans by area
• Daily management of 5S and EESH (Environment, Energy, Safety, Health) activities
• Handling customer requests and inquiries
• Monitoring and managing the operation of equipment (forklifts, RF terminals, radios)
• Leading monthly Safety Meetings and reporting outcomes
• Leading and managing pre-operation morning meetings
• Supplying samples and maintaining related records
• Managing the history and status of non-conforming inventory
• Operating and providing training on clamp forklifts

Requirements:

• Proven leadership experience, with a minimum of 1+ year supervising a team in a logistics or warehouse environment.
• 5+ years of logistics experience, preferably within a manufacturing or high-volume production setting.
• Strong proficiency in Microsoft Excel, Word, Outlook, and PowerPoint, with the ability to analyze and present operational data effectively.
• Bilingual proficiency in Korean and English preferred to support communication across teams and with corporate stakeholders.
• Valid driver's license and ability to work flexible hours, including evenings and weekends, based on operational needs.

Business Hours:

• Monday – Friday: 6:45 AM – 5:30 pm CST (Weekend work Required upon request)