Customer Service Associate - Part Time

Job Description

Job Description

JOB SUMMARY :

Provides customer services hospital-wide to all customer sets (visitors, patients, students, business partners and workforce) through professional phone, computer and personal communication. Supports the visitor management process through accurate implementation of policies and procedures, electronic medical records and visitor software. Performance of other ancillary duties as assigned. Blood Borne Pathogen Exposure : No

Schedule : We have two part time opportunities available, and both are only for weekdays. The schedule will either be 8am-4 : 30pm or 7am-3 : 30pm.

DUTIES AND RESPONSIBILITIES :

• Greet all customer sets (visitors, patients, students, business partners and workforce) in a courteous and professional manner.
• Provide courteous and accurate phone retrieval / transfer, timely reading and responding to emails and accurate use of Vocera to communicate with staff.
• Work in tandem with the Concierge to provide strong customer service and meeting the needs of all customer sets.
• Conduct appropriate visitor registration process and proper identification of all visitors / persons allowed in the building.
• Proficient in the use of computer software programs to support the visitor management plan.
• Provide front desk training to Public Security Officers and new hires.
• Handle sensitive information in a confidential and timely manner.
• Perform accurate reading and documentation of PPD skin tests.
• Responsible for the management, documentation and maintenance, including but not limited to : building access, lost and found, cabs, meal ordering, metering mail, copy machine and petty cash.
• Provide administrative support for routine and special projects to all service areas.
• All other duties as assigned by the Operations Manager.

QUALIFICATIONS AND SKILLS REQUIRED :

PHYSICAL DEMANDS :

These include stooping, kneeling, crouching, reaching, grasping, pulling, pushing, standing, carrying and lifting of light loads (up to 35 lb.) as necessary.