IT Senior Operations Engineer (Greeley)

IT Senior Operations Engineer

The Senior IT Operations Engineer's role is to supervise the design, build, and implementation of network systems across the operational region. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, project servers, associated software, and communication links. Senior IT Operations Engineers / technology field service engineers are also responsible for providing desktop support to end users in our regional office and at regional project locations. This person will also maintain proper end user configuration, IT hardware inventory, licensing, and PC / end user onboarding and offboarding of all IT equipment including PC setup, troubleshooting, and security controls.

Formal Education & Certification : College diploma or university degree in the field of computer science with 4+ years of work experience or 8+ years equivalent work experience. Certifications in ITIL preferred.

Knowledge & Experience : Ability to lead a team of IT Engineers and projects. Extensive hands-on technical knowledge of network systems, protocols, and standards. Strong knowledge and experience with Microsoft Azure Active Directory Services, Windows Server OS, Office 365, VMware and virtualization technologies. Hands on experience and current knowledge of network management and analysis tools such as Cisco technologies like Secure Endpoint, Umbrella, NAM, AnyConnect. Extensive client / server and operating system experience including imaging tools such as Microsoft Deployment Tool (MDT) server management. Experience working in a switched and routed environment. Hardware, software, and network connection troubleshooting experience. Working technical knowledge of current network hardware. Skilled at installing / configuring firewalls, switches, routers, wireless bridges, etc. Knowledge of security software, firewalls, intrusion detection systems, and other network security measures. Knowledge of current CMMC standardization and policies a plus. Knowledge of applicable data privacy practices and laws. Construction industry software knowledge in products such as, Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff a plus. Good working knowledge of Microsoft software including SharePoint, Azure, Exchange, Intune, and Teams. Telephony knowledge of Poly, Crestron, and AMX room AV systems a plus.

Personal Attributes : Strong interpersonal, written, and oral communication skills. Able to conduct research into networking issues and products as required. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience leading a team-oriented, collaborative environment.

Strategy & Planning : Collaborate with executive management and department leaders to assess near- and long-term IT capacity needs. Create and maintain documentation as it relates to IT configuration, processes, and service records. Develop, implement, and maintain policies, procedures, and associated training plans for IT administration, usage, and disaster recovery. Lead in the development and implementation of policies for network asset management, including maintenance of network component inventory, related documentation, and technical specifications information. Lead in the development and implementation of policies for end user devices such as : desktop, laptop and mobile.

Procurement & Deployment : Conduct research on IT products, services, protocols, and standards to remain abreast of developments in the technology industry. Oversee new and existing equipment, hardware, and software upgrades. Interact and negotiate with vendors, outsourcers, and contractors for IT products and services. Plan and implement any improvement, modification, or replacement of IT infrastructure components. Plan and manage budgeting for IT hardware and software procurement. Lead in the development and implementation of policies, procedures, and associated training for IT resource administration, appropriate use, and disaster recovery. Establish connectivity and uptime service level agreements.

Operational Management : Supervise daily IT operations to ensure smooth and reliable function for fulfilling business objectives and processes. Monitor network performance and troubleshoot problem areas as needed. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitor and test network performance and provide network performance statistics and reports. Participate in managing all network security solutions. Perform server and security audits, and system backups and recovery. Manage and / or provide guidance to junior members of the team.

Physical Work Classification & Demands : Light Work. Exerting up to 25 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects. The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read / see, speak, push, pull, lift, stand, and finger / type. The frequency of each action varies by workflow and office activity. Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc. Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer. The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration. Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas. Constantly reads written communications and views email submissions. The person in this position regularly sits in a stationary position in front of a computer screen. Visual acuity and ability to operate a vehicle as certified and appropriate. Rarely exposed to high and low temperatures. Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

Benefits : Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii), and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps' policies. Based on position location, a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Equal Opportunity and Affirmative Action Employer : Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)