Respiratory Services - Clinical Coordinator

Job Description

Job Description

Are you E.P.I.C?!

Do you display E mpathy, P assion, I ntegrity, and C ommitment? If YES, join us where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Respiratory Services - Clinical Coordinator , you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.

The Respiratory Services - Clinical Coordinator serves as the primary point of contact for inbound and outbound communications related to respiratory therapy services. This role manages incoming patient calls with professionalism, efficiency, and clinical accuracy, offering direct support to the Respiratory and Complex Respiratory teams, patients, and healthcare providers.

About the Positions

• Collaborate with Complex Respiratory, PAP, PAP Resupply, and Billing departments to resolve issues quickly and promote smooth patient experiences.
• Serve as the main clinical contact for inbound calls regarding respiratory therapy services, addressing a wide range of patient inquiries including resupply eligibility, usage troubleshooting, and equipment questions.
• Answer calls promptly and consistently to uphold reliable service standards.
• Provide service support and compliance assistance for the Complex Respiratory Department.
• Assist patients with scheduling or rescheduling appointments for mask fittings, machine setups, and follow-up visits.
• Contact providers to request, obtain, and upload necessary compliance reports and medical documentation.
• Receive and place inbound and outbound calls to patients and providers, coordinating care among respiratory therapy departments.
• Accurately document all communications with patients and providers in compliance with organizational protocols.
• Process orders for Complex Respiratory services and resupply requests.
• Maintain compliance records for PAP and Complex Respiratory services.
• Obtain authorizations from insurance carriers as required.
• Provide basic troubleshooting support for PAP and Complex Respiratory equipment.

What We’re Looking For

Qualifications for Success

What You Get - Benefits That Go Beyond the Basics

Compensation

Shift

Location