Service Technician

Job Description

Job Description

Freedom Solar  is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values :

Pride in Quality Craftsmanship

Go Above and Beyond

Put People First

Have a Humble Heart

Give a Damn

Shoot Straight

At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.

Job Summary : In this role, you will be the technical expert to resolve concerns related to solar installations on-site. This role will be responsible for troubleshooting, diagnosing, and repairing Residential and Commercial Photovoltaic, Storage, and Off-Grid systems.

Level of Supervision Required : General

Job Duties :

• Responds to service calls from dispatch on behalf of customers with solar system issues.
• Troubleshoots, diagnoses, and repairs Solar, Storage, and Off-Grid systems.
• May get on roofs to physically remove, replace, or repair solar panels.
• Provide exceptional customer service experience to homeowners.
• Communicates findings and follows procedures to the manager.
• Completes necessary paperwork, timekeeping, and inventory processing for all service calls.
• Collects payment for services rendered and potentially upsells customers in the field.
• Complete the jobs disposition form after every service call.
• Assist with other duties as assigned by Service Operations Manager.

Knowledge, Skills, Abilities, and Competency :

Education and Experience Required :

Physical and Environmental Requirements :

We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.

Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employee Benefits :

Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following :

Medical, Dental, and Vision Insurance

100% Company-Sponsored Short-Term Disability

401(k) Employer Matching

Weekly Pay Dates

3 Weeks PTO + 3 Sick Days

12 Paid Holidays

Team Building Events!

Upward mobility Opportunities!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.