Talent.com
PT Customer Service Leader

PT Customer Service Leader

Hannaford SupermarketsKeene, NH, United States
30+ days ago
Job type
  • Full-time
Job description

Category / Area of Expertise : Retail Operations

Job Requisition : 448078

Address : USA-NH-Keene-481 West Street

Store Code : Store 08163 Front End (5151638)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

  • Observe and follow all company policies and established procedures.
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  • Assign fixed activities to front end and service desk / kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
  • Assist in special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
  • Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
  • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
  • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
  • Frequently, perform cashier and / or bagging functions
  • Frequently, perform service desk / kiosk and if trained, bookkeeper functions
  • Perform all other duties as assigned.

QUALIFICATIONS

  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk / kiosk.
  • Prerequisite Training :

  • Service Desk / Kiosk Stores : Completed Cashier / Service Associate and Service Desk / Kiosk training packets
  • Non-Service Desk / Kiosk Stores : Completed Cashier (non-service desk / kiosk) training packet
  • Physical Requirements

  • Perform repetitive hand and arm motions while standing / walking the majority of the shift.
  • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants / flowers and household cleaners.
  • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
  • PREFERRED REQUIREMENTS

  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk / kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco / alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
  • Supervise performance of all duties and responsibilities of all front-end and service desk / kiosk associates as assigned by Manager of Customer Service
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
  • Salary range is between $ 17.60 - $26.20 Hrly

    Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

    Create a job alert for this search

    Customer Service Leader • Keene, NH, United States

    Related jobs
    • Promoted
    Service Manager

    Service Manager

    Cocoplum AppliancesBrattleboro, VT, US
    Full-time
    Full-Time | Administrative | Management.Help Lead the Heart of Our Service Department.New England homes since 1985 with top-tier appliance sales and service. As our service department continues to g...Show moreLast updated: 2 days ago
    • Promoted
    SERVPRO Administrative Assistant

    SERVPRO Administrative Assistant

    ServproWestmoreland, NH, US
    Full-time
    Do you love helping people through difficult situations? Then, we have the right job for you! In this position you will be making a difference each and every day. Our goal is to help make fire and w...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Rep Full Time

    Member Services Rep Full Time

    Planet FitnessKeene, NH, US
    Full-time
    Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m...Show moreLast updated: 30+ days ago
    • Promoted
    Order Management Clerk

    Order Management Clerk

    Center for Responsive SchoolsTurners Falls, MA, US
    Full-time
    Join Our Team at Center for Responsive Schools!.Turners Falls, MA | Full-Time, In-Office | Monday Friday, 8 : 00 A.Position : Order Management Clerk. Department : Finance Reports To : Director of Financ...Show moreLast updated: 3 days ago
    • Promoted
    Greeter

    Greeter

    WalmartAthol, MA
    Full-time
    As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store.Your warm and friendly demeanor will create a welcoming atmosphere and set the tone for a posit...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Receptionist - Medical

    Front Desk Receptionist - Medical

    Community Health ConnectionsGardner, MA, US
    Full-time
    Front Desk Receptionist - Medical.Make an impact in your community through a career in health care! Community Health Connections (CHC) is a safe haven to find compassionate care, regardless of inco...Show moreLast updated: 30+ days ago
    • Promoted
    Office Assistant - Per Diem - Monadnock Gastroenterology Associates and Monadnock Surgical Associates

    Office Assistant - Per Diem - Monadnock Gastroenterology Associates and Monadnock Surgical Associates

    Monadnock Community HospitalPeterborough, NH, US
    Full-time
    Office Assistant - Per Diem - Monadnock Gastroenterology Associates and Monadnock Surgical Associates.Looking for an opportunity to play a vital role in a close-knit community hospital? Join the te...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Patient Coordinator

    Patient Coordinator

    Spoonwood Dental PartnersPeterborough, NH, US
    Full-time
    Join Our Front Office Team at Spoonwood Dental Partners!.Are you detail-oriented and customer-focused with excellent organizational skills? Spoonwood Dental is looking for a Patient Coordinator to ...Show moreLast updated: 7 hours ago
    • Promoted
    FT Customer Experience Manager

    FT Customer Experience Manager

    MichaelsKeene, NH, US
    Full-time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 30+ days ago
    • Promoted
    Order Management Clerk

    Order Management Clerk

    Aston CarterTurners Falls, MA, US
    Full-time
    Order Management Specialist | Turners Falls, MA.Join a Mission-Driven Team Where Precision Meets Purpose.Are you a highly organized professional with a passion for accuracy and customer service? St...Show moreLast updated: 3 days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarGardner, MA, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeGreenfield, MA, US
    Full-time
    We're seeking a customer service associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative Part Time

    Member Services Representative Part Time

    Planet FitnessKeene, NH, US
    Part-time
    Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Planet FitnessKeene, NH, US
    Full-time
    Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Lead

    Operations Lead

    CD StaffingBrattleboro, VT, US
    Full-time
    CD Staffing is excited to partner with Off The Charts (OTC) to find exceptional candidates ready to elevate their careers. Off The Charts is growing, and we're looking for experienced We are see...Show moreLast updated: 30+ days ago
    • Promoted
    Personal Lines Senior Client Manager

    Personal Lines Senior Client Manager

    World InsuranceClaremont, NH, US
    Full-time
    Personal Lines Account Manager.World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agen...Show moreLast updated: 5 days ago
    • Promoted
    Branch Office Administrator

    Branch Office Administrator

    Edward JonesGreenfield, MA, US
    Full-time
    Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Representative

    Client Service Representative

    VCA Animal HospitalsAthol, MA, US
    Part-time
    Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skil...Show moreLast updated: 6 days ago
    Customer Service Representative (CSR)

    Customer Service Representative (CSR)

    Domino'sSpringfield, VT, USA
    Full-time
    Quick Apply
    Customer Service Representative (CSR).Customer Service Representative : .The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store o...Show moreLast updated: 30+ days ago
    Personal Lines Senior Client Manager

    Personal Lines Senior Client Manager

    World Insurance Associates, LLC.Newport, NH, US
    Full-time
    Quick Apply
    Summary World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, Wor...Show moreLast updated: 6 days ago