Case Management Team Supervisor

Case Management Team Supervisor

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. The Case Management Team Supervisor is responsible for overseeing day-to-day operations and supervision of their assigned case management team, whose members serve as advocates and partners to link individuals served to connect them to community resources including employment, housing, and physical healthcare.

The starting pay for this position is $60,350 - $78,650 for limited licensed candidates, and $63,750- $83,250 for fully licensed candidates, and is based on non-discriminatory factors such as skills and experience. As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. Comprehensive medical insurance options, employer-paid benefits including dental, vision, life, and short-term disability insurance, retirement program with generous company default contribution and match, generous PTO program starting at 23 days annually, 16 paid holidays, including 3 floating holidays, paid parental leave, student loan forgiveness eligibility, including Public Service Loan Forgiveness, HRSA, and more.

Serve as a leader and role model for the organization in matters relating to adult case management services and provide daily supervision of assigned team operations. Ensure the compliance and successful execution of all case management service requirements as outlined in the Michigan Department of Health and Human Services (MDHHS) Medical Manual. Oversee assigned staff work assignments and work schedules to meet the needs of individuals served and the agency. Ensure that direct reports meet direct service productivity and documentation standards per agency and program expectations. Assist assigned team members as needed in all aspects of service planning, treatment, and support activities. Facilitate reliable and valid satisfaction surveys. Complete all assigned reporting and projects within designated time frames. Ensure documentation of attendance at required trainings is maintained for all assigned staff and available for review upon request. Regularly assess the quality of work and operational metrics for assigned staff and make suggestions for continuous improvement including the development of team improvement goals. Collaborate with other departments and agencies regarding resources and services for improved patient care and staff development. Conduct meetings in-person in the office or the community, virtually through video (audiovisual), and by phone (voice only) as required. Travel off-site as needed for various programming opportunities including meetings, conferences, activities, and events. Ensure assigned staff compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements. Serve as a subject-matter expert on the use of electronic health record (EHR) systems and health registries and promote the utilization of the Community Electronic Health Record (CEHR) for individuals served. Attend and participate in meetings, committees, and workgroups as required. Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff. Participate in and promote departmental and agency quality improvement initiatives. Assume responsibility for professional growth by current reading and attendance at educational programs and conferences. Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs. Perform other related duties as assigned.

Provide consistent individual supervision (recorded) at least bi-monthly based on their individual needs and experience, that includes, but is not limited to : a) Monthly case reviews b) Quarterly joint contracts c) Monthly review of progress toward attaining goals d) Review of any corrective action steps. Organize and oversee the day-to-day operations of the assigned team to ensure appropriate coverage of responsibilities. Educate, enforce, and ensure team compliance with CNS Healthcare policies and procedures. Cultivate, maintain, and enhance team, department, and interdepartmental relationships to promote collaboration, teamwork, and a positive working environment. Serve as a conduit of communication between direct reports, department leadership, and agency leadership. Build a strong team by attracting, selecting, onboarding, and developing direct reports to retain high-performance team members and empower them to elevate their level of responsibility, span of control, and performance. Serve as a role model, mentor, and coach in providing ongoing and consistent individual supervision that is focused on meeting individual productivity and performance goals, as well as departmental goals, objectives, and project deadlines. Manage employee performance, including any verbal / written warnings and conducting employee evaluations to provide examples of behavior, ways for employees to improve performance, and development of goals for the coming year. Lead assigned team in quality improvement initiatives and compliance with all quality improvement initiatives and standards to promote quality achievement across the organization. Responsible for managing work schedules, time and attendance, paid time off, and mileage for assigned staff in a timely manner.

Master's Degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy. State licensure : Limited-Licensed Master's Social Worker (LLMSW), Licensed Master's Social Worker (LMSW), Limited-Licensed Professional Counselor (LLPC), Licensed Professional Counselor (LPC), Limited-Licensed Marriage and Family Therapist (LLMFT), Licensed Marriage and Family Therapist (LMFT), OR Limited-Licensed Psychologist (LLP). At least 2 years of experience in community health OR at least five years of experience in related human services areas. Valid and unrestricted Michigan Driver's License. Reliable transportation and current proof of auto insurance. Demonstrated experience working with individuals with serious and persistent mental illness. Working knowledge of conflict resolution and crisis intervention. Proficient with computers and Microsoft office products. Proficient in the use of electronic health records (EHRs). Ability to work closely with persons with mental or physical limitations. Ability to understand and value cultural and ethnic differences, their alternatives perspectives, lifestyles, etc. Ability to write clear, concise reports and the ability to formulate and implement an effective treatment plan. Ability to work collaboratively and build positive working relationships. Ability to recognize the importance of collecting and reporting on outcome data. Ability to apply methods for measuring the multiple variables of treatment outcome. Ability to communicate effectively, professionally, and courteously. Ability to use discretion and judgmental when handling matters of a sensitive or confidential nature. Advanced time management, problem solving, customer service, interpersonal, and conflict resolution skills. Ability to be forward thinking and take initiative to accomplish goals and objectives of the department.

At least 3 years of experience in a community mental health setting. Training and / or experience in substance use treatment, stage of change, and motivational interviewing strategies. Prior experience in a community mental health setting. At least one (1) year of experience in a supervisory role.

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually. CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.