Hotel Night Auditor

Extended Stay America St. Louis - Fenton • Fenton, MO, US

2 days ago

Job type

Full-time

Job description

Job Description

We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values.

This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you’re ready to contribute to a welcoming and professional atmosphere, we’d love to hear from you!

Compensation : $17+ hourly

Responsibilities :

Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
Address guest inquiries about hotel services, amenities, and local attractions.
Handle reservations via phone, email, or in person, including individual and group bookings.
Process payments, generate invoices, and reconcile transactions at the end of each shift.

Qualifications :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proven customer service experience with a strong guest-focused mentality

Strong customer service skills with a guest-focused approach.

Physical ability to stand, walk, and lift up to 25 pounds as needed.

Hospitality experience preferred but not required—applicants at all experience levels are welcome.

About Company

Extended Stay America Fenton - St. Louis

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Hotel Night Auditor • Fenton, MO, US