The OS configuration team manages the full lifecycle of retail POS systems from evaluation to retirement by configuring, testing, and maintaining operating systems, application software, and system management.
Team members provide support for installation, software deployment, and T3 sub teams by developing scripting to automate tasks. For example, the team may provide scripting to streamline equipment staging, adjust software deployment scripting to be more efficient and fault tolerant, or provide troubleshooting scripts to the level 2 Ops team. The team members have a strong Windows and retail background and need physical access to equipment to test their scripts. The OS Configuration POS lab is located in Seattle at the SSC.
Key Responsibilities
- POS System Configuration & Management :
Manage the full lifecycle of retail POS systems, including evaluation, deployment, maintenance, and retirement.
Configure and test operating systems and application software for optimal performance.Maintain system management tools to ensure smooth operations.Automation & Scripting :Develop and maintain automation scripts to enhance software deployment efficiency and system management.
Optimize deployment scripts to improve fault tolerance and reliability.Create troubleshooting scripts to assist the Level 2 Operations team in diagnosing and resolving issues.Software Deployment & Support :Assist with installation and software deployment processes across retail locations.
Collaborate with Tier 3 support teams to troubleshoot and resolve system issues.Work on refining and enhancing software deployment strategies for better efficiency.Testing & Troubleshooting :Conduct hands-on testing and validation of POS systems and related scripts.
Ensure system configurations and software deployments function as expected in a retail environment.Provide technical support and documentation for troubleshooting processes.Mandatory Skills and Proficiencies
Windows OS Image development for bare metal machines.Extensive knowledge of MDT - Microsoft Deployment Toolkit.Knowledge of PXE Imaging tools.Strong PowerShell scripting language knowledge.Understanding of the POS ecosystem.Experience with integrating POS peripheral devices as part of OS Image - Receipt Printer, Scanner, Cashdrawer, Magnetic Strip Reader (Card reader), etc.Strong expertise in Windows operating systems and retail POS environments.Proficiency in PowerShell for automation.Experience with software deployment tools (e.g., SCCM, Marimba, Intune).Hands-on experience with POS hardware and system configuration.Familiarity with networking principles related to POS systems (e.g., VPNs, firewalls, IP configurations).Ability to work in a fast-paced retail IT environment and manage multiple tasks effectively.Strong problem-solving skills with attention to detail.