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Maintenance Manager - Regional Operations Specialist

Maintenance Manager - Regional Operations Specialist

KettlerFalls Church, VA, US
30+ days ago
Job type
  • Full-time
Job description

Regional Operations Specialist - Maintenance Manager

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space.

KETTLER currently has an opening for a Regional Operations Specialist - Maintenance Manager, based in the DC Metro area. This position leads maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you.

The Regional Operations Specialist - Maintenance Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and manage all aspects of community curb appeal, preventative maintenance, and physical site operations.

Responsibilities

  • Serve as a brand champion and subject matter expert in KETTLER platform.
  • Lead by example to maintain a professional image, positive climate, and a high-performing, engaged, customer-focused team.
  • Deliver a positive customer experience, quality living environment and the achievement of property goals.
  • Serve as a mentor to team members throughout the portfolio.
  • Manage and perform repair of all apartment / building interior and exterior areas.
  • Conduct community walks / inspections and maintain company and brand standards throughout all aspects of the community.
  • Direct and participate in all property / ground upkeep and maintenance projects, including capital improvements.
  • Manage Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
  • Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
  • Coordinate all contracted services and monitor vendor performance, ensuring compliance with KETTLER guidelines.
  • Manage all maintenance operations in most cost-effective manner and maintain accurate records for all services performed.
  • Partner with Community Manager in managing maintenance budgets, ordering necessary supplies, and achieving budgeted NOI.
  • Contribute to the recruitment, supervision, coaching and development of maintenance team members.
  • Reinforce monthly staffing schedules, ensuring 24 / 7 emergency coverage.
  • Manage make-ready timeline per regional guidelines, keeping down time to a minimum.
  • Must carry a cell phone and be responsible for taking calls for after hour's emergency maintenance, including nights and weekends on a rotational basis.
  • Monitor, manage and minimize maintenance personnel overtime.
  • Coordinate daily meetings with property manager to provide updates for maintenance projects.
  • Conducts Monthly & Quarterly Safety Meetings and monitors direct reports' adherence to KETTLER safety guidelines.
  • Utilize company guest suites / resources as available to minimize travel expenses.
  • Other duties as assigned.

Qualifications

  • 4+ years of experience in maintenance field.
  • 2+ years of supervisory experience
  • Must have a current, valid driver's license.
  • High School Diploma, Bachelor's Degree preferred.
  • Demonstrated leadership ability and proven history of success with maintenance operations.
  • Universal EPA / CFC Certification required.
  • Must possess expertise in troubleshooting maintenance systems, including but not limited to plumbing, electrical, carpentry, appliance repairs, VFD'S boilers / chillers, cooling tower, VAV boxes, and HVAC (heat pumps, water source heat pumps, gas / electric furnaces, and water heaters).
  • Ability to read blueprints.
  • Must have personal / reliable transportation to respond to on-call emergencies as they occur.
  • Computer proficiency and experience utilizing property management systems, preferably Yardi platform.
  • Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner.
  • Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
  • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
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