Reception / Customer Service

Job Description

Job Description

Enjoy helping and talking to people on the phone and in-person… both clients and teammates in the office. You are comfortable working on a computer all day and are detailed oriented as well, so you are computer literate. You desire to be part of a team and want to be part of the solution and not the problem. Job Functions : o Welcome face of the Agency to people that call on the phone and walk in the front door. o Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper. o Answer multi-line phone system and distribute calls to the team accordingly. o Supporting teammates with follow-up for clients and prospects. o Promptly respond to client needs either on the phone or electronically. o Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs. o Retrieve, open and distribute mail accordingly. o Process main email inbox and deliver to appropriate team member. o Process all outgoing mail. o Input Claims into the agency management system. o Process web downloads. o Maintain cleanliness, organization and restocking coffee supplies of office lobby. o Keep on-going inventory office supplies and order new supplies as needed.